EdPlus Re-Entry Specialist

Arizona State University; Scottsdale (AZ); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Financial Security

Retirement

Tuition Reduction

Job summary

Arizona State University EdPlus is seeking a Re-Entry Specialist to re-engage students who paused their studies. You will conduct consults on financial, academic, and personal barriers, connecting students with resources to resume enrollment.

You’ll collaborate with advising, financial aid, and campus partners to tailor guidance and support a successful return to ASU. Hybrid schedule and campus resources enhance impact.

Qualifications

• Bachelor’s degree or higher in a related field.
• Strong customer service orientation with coaching/advising experience.
• Experience with online programs in higher education.
• Proficiency with CRM (Salesforce) and MS Office/Google Workspace.
• Strong organizational skills and attention to detail.

Responsibilities

• Engages in proactive outreach to re-entry students.
• Coaches students to plan academic and career goals.
• Reviews degree progress and remaining credits with students.
• Collaborates with financial aid, student business services, and colleges.
• Provides ongoing support through the first weeks back in class.
• Stays updated on ASU policies and training.

Skills

Customer service orientation

Coaching/advising

Empathetic communication

Online programs experience

Relationship building

CRM systems

MS Office

Google Workspace

Organizational skills

Multichannel communication

Policy awareness

Education

Bachelor’s degree or higher

Tools

Salesforce

MS Office

Google Workspace

Job description

## EdPlus Re-Entry SpecialistApply: Hybrid: Off-Campus: Scottsdale: Full time: Posted Today: End Date: November 3, 2026 (17 days left to apply): JR128473**Job Profile:**Student Support Specialist 2**Job Family:**Student Support Services**Time Type:**Full time**Apply before 11:59 PM Arizona time the day before the posted End Date.****Minimum Qualifications:**Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.**Job Description:**Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem solving? Then check out the EdPlus Re-Entry Specialist opportunity below! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel. We are seeking a collaborative, problem-solving **EdPlus Re-Entry Specialist** to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling. You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach. Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals. **Essential Duties:** * Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.* Coach students on developing a plan to achieve their academic and career goals.* Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.* Works closely with financial aid services, student business services and academic units to re-enter students and set them up for success.* Provides support for student accountability and success through collaborative, ongoing connection, from initial contact through the first week back in class.* Responds to student questions and concerns in a timely manner.* Works to build student knowledge, skills, attitudes and beliefs that support success.* Collaborates with supervisor on an ongoing growth and development plan, identifying areas for growth and opportunity.* Works collaboratively with internal and external partners in a positive, proactive manner, promoting the discovery process for problem solving.* Stays up to date on current policies and training within the university; assumes or coordinates other duties or projects as assigned or directed. **Desired Qualifications:** * Bachelor’s degree or higher in a related field.* Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.* Evidence of excellent presentation skills, with the ability to communicate persuasively and with empathy.* Experience supporting online programs and working with students in a higher education environment.* Demonstrated ability to build and maintain collaborative relationships with large populations in a fast-paced environment.* Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.* Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.* Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.* Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.* Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies. **NOTE:** Please answer the following questions in your cover letter:* Describe your experience supporting students in returning to higher education after stopping out, and how you identify and address barriers such as financial, academic, or personal challenges?* Describe your level of familiarity with ASU’s Quick Re-Entry process, including relevant financial aid considerations and academic policies. How have you applied this knowledge (or similar policies) to guide students back to enrollment? **Salary & Benefits:**$51,500 - $60,200 per year; DOEThe target salary for this position is $52,000 per year.ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.* Healthcare* Financial Security* Retirement* Family Resources* Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)* Discounts **Working Environment**:ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position. **Department Statement:**As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.**ASU EdPlus****Driving Requirement:**Driving is not required for this position.**Location:**Off-Campus: Scottsdale