Strategic Legal Account Manager

Complete Legal; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Complete Legal is seeking an Account Manager to build and manage relationships with law firms and corporate legal teams, focusing on eDiscovery, forensics, and litigation support. The role demands a consultative, client-first approach and deep understanding of litigation workflows.

You will engage attorneys, paralegals, and litigation teams, deliver high-quality service and technology solutions, and drive growth through renewals and upsells.

Qualifications

• 2+ years in the legal atmosphere or professional services.
• 2–5 years in direct sales, account management, or client-facing roles.
• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Valid driver's license required.

Responsibilities

• Serve as primary contact for assigned law firm and corporate clients.
• Develop and manage client relationships and drive account growth.
• Monitor account performance and prepare regular status reports.
• Coordinate with internal teams to ensure timely delivery of eDiscovery and litigation support services.
• Resolve client issues promptly and escalate when needed.
• Identify upsell and cross-sell opportunities and manage renewals.
• Maintain accurate CRM records and forecasting.
• Collaborate with Sales and Marketing to enhance client retention.

Skills

Client relationships

Communication

Sales proficiency

CRM proficiency

Education

Bachelor's degree (preferred)

Tools

Salesforce

HubSpot

MS Office

Job description

Complete Legal is seeking an Account Manager to build and manage relationships with law firms and corporate legal teams, focusing on eDiscovery, forensics, and litigation support. The role demands a consultative, client-first approach and deep understanding of litigation workflows.

You will engage attorneys, paralegals, and litigation teams, deliver high-quality service and technology solutions, and drive growth through renewals and upsells.