eDiscovery Senior Client Services Project Manager

Epiq; United States; Remote; USD 82,000 - 165,000; Full time

Job summary

Join a dynamic and innovative firm as an EMS Project Manager, where you'll be the key liaison for clients navigating their e-discovery projects. This role involves training a dedicated team, ensuring client needs are met, and collaborating with various departments to deliver optimal solutions. With a focus on communication and problem-solving, you'll thrive in a fast-paced environment that values growth and teamwork. If you're passionate about making a difference and enjoy working with enthusiastic professionals, this opportunity is perfect for you!

Qualifications

• Minimum 3 years in e-discovery; hosting services experience is a plus.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Serve as primary contact for clients on e-discovery projects.
• Manage team and internal processes to meet client goals.
• Monitor and report on project progress to ensure client satisfaction.

Skills

Excellent written and verbal communication skills

Strong problem-solving ability

Highly organized

Customer service skills

Ability to manage multiple tasks

Teamwork

Education

3 years’ experience in e-discovery environment

Relativity Certified Administrator

Relativity Certified Administrator Analytics Expert

Tools

Iris’s suite of services

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

An EMS Project Manager (PM) will serve to be the primary point of contact and case consultant for clients interacting with Epiq EMS group on their e-discovery projects. The PM will also train and manage a team of individuals who will work together with the PM to service a particular queue of clients. The PM’s duties will include serving as the primary keeper of client and project information for his or her project queue and interacting with other departments within Epiq to find and implement the best solutions for client needs.

Principal Job Responsibilities:

• Discover and interpret the needs of clients
• Consult with client on the proper methodology to achieve their goals using Iris’s suite of services
• Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
• Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
• Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
• Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments

Desired Qualifications and Skills:

• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project loads increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Possess excellent customer service, interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team based environment

Education & Certifications:

• Minimum of 3 years’ experience in e-discovery environment; hosting services are a significant plus
• Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Work Conditions:

• Available to work on-call periodically through the week and occasional weekends

The Compensation range for this role is 82,331.10 - 164,662.80 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.