Client Services Project Director

Epiq Systems, Inc.; New York (NY); Remote; USD 150,000 - 175,000; Full time

Job summary

An established industry player is seeking a Client Services Project Director to lead service delivery in the eDiscovery sector. This role involves managing complex client relationships and overseeing project teams to ensure high-quality outcomes. The ideal candidate will possess extensive experience in project management and client engagement, along with a deep understanding of the electronic discovery industry. Join a dynamic team that values collaboration and excellence, and take your career to the next level in a supportive and innovative environment. If you're passionate about client service and leadership, this opportunity is perfect for you.

Qualifications

• 5-7 years in eDiscovery and litigation support roles.
• Proven leadership and project management experience.
• Strong understanding of database design and legal document review.

Responsibilities

• Manage client account relationships with a focus on service delivery.
• Coordinate activities of Project Managers to ensure project success.
• Serve as the primary liaison with key client representatives.

Skills

Project Management

Client Relationship Management

Communication Skills

eDiscovery Knowledge

Critical Thinking

Education

Bachelor’s Degree

JD/MBA or similar advanced degree

Tools

Epiq Analytics

Relativity Analytics

Intelligent Voice

Nexidia

Job description

Client Services Project Director page is loaded

Client Services Project Director

Apply remote type: Remote: Work from Home | Full-Time | locations: USA-New York-NY-777 Third Avenue, Kansas City, MO, Phoenix, AZ | time type: Full time | posted on: Posted 2 Days Ago | job requisition id: R0031096

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Project Director, Client Services will serve as the Service Delivery point of contact on project work. The project lead will:

1. Exemplify a positive and professional “Client Experience” and engage the “love the customer” philosophy.
2. Successfully manage assigned client account relationships and/or large complex matters.
3. Work within the Client Services team framework to engage Project Managers, Senior Project Managers, and CSDs as appropriate.

The successful candidate must have a project leadership and professional background in the electronic discovery industry. Above all, the project lead has a strong track record of service delivery and service orientation.

Primary Responsibilities

• Owns projects that require senior level knowledge, assistance, and direction.
• Defines a project staffing plan that will encompass project requirements and milestones.
• Demonstrates subject matter expertise on Client ECA, custom review tools including but not limited to Epiq Analytics, Relativity Analytics, Intelligent Voice, Nexidia, and other applications or services as necessary and available.
• Coordinates activities of Project Managers and Senior Project Managers in the delivery of services in accordance with EPIQ’s best practices and client expectations.
• Serves as the primary liaison with key client representatives and owns the service delivery for assigned client projects.
• Works with Business Development Managers to ensure all assigned client accounts have an account plan for which the Client Services aspect has been completed.

Secondary Responsibilities

• Ensures that new team members are appropriately instructed on project requirements.
• Works with clients to establish best practices which meet client needs and address any prioritization issues that may arise on projects.
• Manages and reports to clients on budget and financial status.
• Ensures that client and project requirements are being met by meeting regularly with assigned Project Managers and Senior Project Managers.
• Instills confidence in the client and serves as the public face of Epiq’s high-quality service delivery offering.
• Delivers proactive communication with clients and serves as initial point of escalation when necessary.
• Manages the seamless onboarding of new clients and projects upon completion of the sales process.

Competencies

Client Focus – Engages with clients, both internal and external, and their needs as a primary focus; builds collaborative relationships; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs; monitors and evaluates client feedback; meets client needs without jeopardizing business outcomes.

Judgment and Critical Thinking – Identifies and understands problems through analysis; chooses effective courses of action considering broad business impacts.

Consultative Approach – Shares expertise to support decision-making; influences stakeholders; acts as a trusted advisor by providing accurate insights.

Project Management – Serves as a leader and knowledge source on technology and processes; ensures successful project management.

Required Qualifications & Characteristics

A deep understanding of eDiscovery and litigation support industry, typically 5-7 years in relevant roles.

Proven leadership and staff development skills.

Success in managing multiple projects; strong communication skills; excellent client relationship skills.

Solid understanding of database design, data processing, and legal document review.

Ability to control all aspects of projects from planning to final production; oversee multiple teams; review financials and meet deadlines.

Background

Bachelor’s degree required; JD, MBA, or similar advanced degree a plus.

Minimum 7 years in consulting, litigation support, or legal roles in law firms, corporate legal departments, or eDiscovery providers.

Characteristics of a Successful Leader

Inspirational, polished, results-oriented, approachable, strategic, collaborative, concise, and flexible.

Compensation and Additional Details

The salary range is $150,000 to $175,000 annually, potentially with an annual bonus. Salary is based on location, abilities, performance, and team parity. Further details provided during screening.

Learn about Epiq's Benefits here.

If you enjoy growth and working with enthusiastic teams, consider a career with us!

Epiq is committed to equal employment opportunity and nondiscrimination laws. Accommodations are available upon request for applicants with disabilities.