Client Services Project Director

Epiq; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

Join a forward-thinking company as a Project Director in Client Services, where you'll lead complex projects in the eDiscovery industry. This role emphasizes exceptional client relationships, service delivery, and project management. You'll coordinate with Project Managers, ensure client satisfaction, and drive best practices. With a strong focus on leadership and communication, you'll thrive in a dynamic environment that values strategic thinking and collaboration. If you are passionate about enhancing client experiences and have a proven track record in project leadership, this opportunity is perfect for you.

Qualifications

• 5-7 years in eDiscovery and litigation support roles.
• Proven leadership and staff development skills.

Responsibilities

• Owns projects requiring senior level knowledge and direction.
• Serves as the primary liaison with key client representatives.

Skills

eDiscovery

Project Management

Client Relationship Management

Leadership

Communication Skills

Critical Thinking

Education

Bachelor’s Degree

JD or MBA

Tools

Epiq Analytics

Relativity Analytics

Intelligent Voice

Nexidia

Job description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Project Director, Client Services will serve as the Service Delivery point of contact on project work. The project lead will:

1. Exemplify a positive and professional “Client Experience” and engage the “love the customer” philosophy.
2. Successfully manage assigned client account relationships and/or large complex matters.
3. Work within the Client Services team framework to engage Project Managers, Senior Project Managers, and CSDs as appropriate.

The successful candidate must have a project leadership and professional background in the electronic discovery industry. Above all, the project lead should have a strong track record of service delivery and service orientation.

Primary Responsibilities

• Owns projects that require senior level knowledge, assistance, and direction.
• Defines a project staffing plan that will encompass project requirements and milestones.
• Demonstrates subject matter expertise on Client ECA, custom review tools including but not limited to Epiq Analytics, Relativity Analytics, Intelligent Voice, Nexidia, and other applications or services as necessary.
• Coordinates activities of Project Managers and Senior Project Managers in the delivery of services according to EPIQ’s best practices and client expectations.
• Serves as the primary liaison with key client representatives and owns the service delivery for assigned client projects.
• Works with Business Development Managers to ensure all assigned client accounts have an account plan with the Client Services aspect completed.

Secondary Responsibilities

• Ensures new team members are appropriately instructed on project requirements.
• Works with clients to establish best practices that meet their needs and address prioritization issues.
• Manages and reports on budget and financial status to clients.
• Ensures client and project requirements are met through regular meetings with Project Managers and Senior Project Managers.
• Builds confidence in clients and serves as the public face of Epiq’s high-quality service delivery.
• Delivers proactive communication with clients and acts as the initial point of escalation when necessary.
• Manages seamless onboarding of new clients and projects post-sales.

Core Competencies

• Client Focus: Engages with clients to understand and meet their needs, builds collaborative relationships, and seeks feedback.
• Judgment and Critical Thinking: Analyzes data to identify issues and makes effective decisions considering broader business impacts.
• Consultative Approach: Shares expertise, supports decision-making, and influences stakeholders as a trusted advisor.
• Project Management: Demonstrates leadership and expertise in technology and processes, ensuring successful project delivery.

Required Qualifications & Characteristics

• Deep understanding of eDiscovery and litigation support industry, typically 5-7 years in relevant roles.
• Proven leadership and staff development skills.
• Success in managing multiple projects simultaneously with strong communication skills.
• Excellent client relationship skills.
• Understanding of database design, data processing, and legal document review.
• Ability to control all project aspects from planning to final production, oversee multiple teams, and review financial information.

Preferred Background

• Bachelor’s degree required; JD, MBA, or similar advanced degree is a plus.
• At least 7 years of experience in consulting, litigation support, or legal fields.

Characteristics of a Successful Leader at Epiq

• Inspirational, polished, and effective in client meetings.
• Structured, results-oriented, and culturally aligned with Epiq’s values.
• Approachable, acknowledging contributions, and committed to oversight and execution.
• Strategic, collaborative, flexible, and succinct.

#LI-TP1 #remote

The compensation range is $150,000 - $175,000 annually, potentially including an annual bonus. Salary will depend on location, abilities, performance, and team parity. Further details will be provided during the initial screening.

Click here to learn about Epiq's Benefits.

If you enjoy growth and working with enthusiastic, high-achieving colleagues, you'll enjoy your career with us!

Equal Employment Opportunity Policy: Epiq complies with all applicable laws, providing equal opportunity and affirmative action for minorities, women, veterans, and individuals with disabilities. Assistance or accommodations are available upon request during the application process. No applicant will be penalized for requesting assistance.