EDI Solutions Specialist — Implementation & Training

McLeod Software; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

McLeod Software is seeking an EDI Coordinator II to ensure successful implementation, support, and optimization of EDI solutions for customers. You will configure transaction sets, support communication protocols, and resolve technical issues to enable efficient integration and improve McLeod’s EDI Engine value.

You will work with customers and internal teams across project lifecycles, train users, and assist with new rollouts and upgrades.

Qualifications

• Bachelor’s with 2+ year of EDI, transportation, or software industry experience.
• Or High school degree with 6+ year of EDI, transportation, or software industry experience.
• Experience training customers or end users, preferred.
• Experience working with customer orders, shipment statuses, and invoices, a plus.
• Intermediate knowledge of Microsoft Office Suite; Windows OS a plus.

Responsibilities

• Install, test, and train EDI transaction sets through the CustomerFusion Module in LoadMaster/PowerBroker environments.
• Collaborate with customers, trading partners, and internal teams through the project lifecycle to answer questions and test implementations.
• Consult with customers to discuss deficiencies, modifications, and trainings for enhancements to the EDI interface.
• Assist with installation of EDI for new project rollouts, upgrades, and new releases.
• Troubleshoot and resolve EDI issues escalated by support and other departments.
• Understand and troubleshoot VAN, FTP, SFTP, and AS2 communications.
• Assist internal EDI groups with installs, testing, and training.
• Train new hires on processes and procedures; train customers and prospects.
• Occasional travel to train customers onsite.
• Gather specifications for modifications for use by EDI Programmers.

Skills

EDI standards

Customer consultation

Troubleshooting

Multi-tasking

Communication

Education

Bachelor’s degree + 2+ years EDI/transport/software

High school + 6+ years EDI/transport/software

Tools

WinSCP

FileZilla

SFTP/FTP

Job description

McLeod Software is seeking an EDI Coordinator II to ensure successful implementation, support, and optimization of EDI solutions for customers. You will configure transaction sets, support communication protocols, and resolve technical issues to enable efficient integration and improve McLeod’s EDI Engine value.

You will work with customers and internal teams across project lifecycles, train users, and assist with new rollouts and upgrades.