EDI & Order Management Specialist — Data Flow Expert

Maxwood Furniture; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Employee Discount

Flexible Schedule

Flexible Spending Account

Health Insurance

Life Insurance

Vision Insurance

Paid Time Off

Job summary

Maxwood Furniture is seeking an EDI & Order Management Support Specialist to help keep orders, inventory, and product data flowing smoothly across our ERP and eCommerce platforms. You will own recurring transactional processes and troubleshoot routine data issues to prevent escalation.

Working with our Systems Administrator and cross‑functional teams, you’ll learn our systems quickly, improve data accuracy, and ensure fast, clear communication across Customer Care, Operations, Warehouse, and

Qualifications

• Experience in ERP, order management, inventory management, or EDI
• Attention to detail with transactional and master data
• Strong problem-solving and communication skills

Responsibilities

• Monitor and support daily processing of customer orders across EDI and order management systems
• Identify, investigate, and correct order errors, failed transactions, and other processing exceptions
• Monitor EDI and system-to-system data feeds and troubleshoot routine transmission or data issues
• Maintain accurate customer, product, inventory, and related master data across business systems
• Support inventory-related processes, including stock availability and warehouse data accuracy
• Perform routine data imports, uploads, updates, and validation activities
• Research discrepancies by tracing information across systems to identify the source of errors
• Recognize recurring issues and partner with internal teams to identify root causes and improve processes
• Coordinate with Customer Care, Operations, Warehouse, and Sales to resolve order and data issues
• Maintain documentation for recurring processes, system procedures, and common issue resolution
• Escalate complex or system-level issues to the right technical resource with clear documentation
• Support reporting, data validation, and other system administration activities as needed

Skills

ERP systems

Order management

EDI experience

Data accuracy

Excel proficiency

Tools

EDI software

ERP software

Job description

Maxwood Furniture is seeking an EDI & Order Management Support Specialist to help keep orders, inventory, and product data flowing smoothly across our ERP and eCommerce platforms. You will own recurring transactional processes and troubleshoot routine data issues to prevent escalation.

Working with our Systems Administrator and cross‑functional teams, you’ll learn our systems quickly, improve data accuracy, and ensure fast, clear communication across Customer Care, Operations, Warehouse, and