EDI Operations Leader: Reliability & Growth (Unlimited PTO)

DentalXChange; Irvine (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Unlimited PTO

401k with company match

HSA or FSA options

Health Advocate

Flexible spending accounts

Friendly culture

Job summary

DentalXChange seeks a Manager, EDI Operations to lead our EDI team responsible for reliable, compliant production transactions and connectivity. You will set priorities, manage resources, and drive performance improvements across internal and external partners.

You'll own metrics and reporting, oversee incident response and change management, and coach a growing team to continuously raise the bar in service delivery and quality.

Qualifications

• Bachelor’s degree in a technical or engineering field preferred.
• At least 5 years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations.
• At least 2 years of people‑management or supervisory experience, with a demonstrated ability to lead, coach, and develop a team.
• Experience owning operational metrics, process improvement, and cross‑functional coordination.
• Experience with Postman and SoapUI is preferred.
• Strong planning, organizational, and documentation skills.

Responsibilities

• Direct and prioritize the team’s workload, projects, and initiatives related to EDI processes and payer connectivity.
• Plan and manage ongoing and upcoming EDI changes, payer changes, and production requests.
• Own operational support for production practices, incidents, and help desk escalations, ensuring service levels are met.
• Lead hiring, onboarding, performance management, coaching, and development of assigned team members.
• Monitor team performance on support tickets, documentation, and follow‑up, holding the team accountable to quality and turnaround standards.
• Direct coordination between partners and the core development team to resolve issues and questions that arise in day‑to‑day operations.
• Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership.
• Oversee testing of production applications and the development and maintenance of recovery procedures.
• Develop, document, and maintain operational policies, procedures, and standards for the EDI Operations team.
• Own departmental metrics and reporting, using data to monitor performance, identify trends, and inform decisions.
• Lead root‑cause analysis and post‑incident reviews for production issues within the confines of EDI Operations, and drive corrective and preventive actions to completion.
• Live DentalXChange’s company values - Actively Care, Try Hard, Be Humble, Feedback is a Gift.
• Other duties as assigned.

Skills

EDI X12

Payer connectivity

Team leadership

Incident management

Metrics & reporting

Communication skills

Education

Bachelor's degree in technical field

Tools

Postman

SoapUI

Job description

DentalXChange seeks a Manager, EDI Operations to lead our EDI team responsible for reliable, compliant production transactions and connectivity. You will set priorities, manage resources, and drive performance improvements across internal and external partners.

You'll own metrics and reporting, oversee incident response and change management, and coach a growing team to continuously raise the bar in service delivery and quality.