EDI Manager

DentalXChange; United States; Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Unlimited PTO

401k with company match

Health Advocate

Sick leave and bereavement leave

Job summary

DentalXChange is seeking a Manager of EDI Operations to lead the EDI team, improve production reliability, and partner with internal and external stakeholders to ensure compliant client transactions.

The role focuses on setting priorities, reporting, and driving continuous improvements while maintaining service levels and payer connectivity.

Qualifications

• Bachelor’s degree in a technical or engineering field preferred.
• 5+ years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations.
• 2+ years of people-management or supervisory experience.
• Experience owning operational metrics, process improvement, and cross-functional coordination.
• Experience with Postman and SoapUI is preferred.

Responsibilities

• Direct and prioritize the team’s workload, projects, and initiatives related to EDI processes and payer connectivity.
• Plan and manage ongoing and upcoming EDI changes, payer changes, and production requests.
• Own operational support for production practices, incidents, and help desk escalations.
• Lead hiring, onboarding, performance management, coaching, and development of assigned team members.
• Monitor team performance on support tickets, documentation, and follow-up, ensuring quality and turnaround standards.
• Direct coordination between partners and core development team to resolve issues.
• Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership.
• Oversee testing of production applications and development of recovery procedures.
• Develop, document, and maintain operational policies, procedures, and standards.
• Own departmental metrics and reporting and drive data-driven decisions.
• Lead root-cause analysis and post-incident reviews and drive CAPA actions.

Skills

EDI transactions

People management

Operational metrics

Cross-functional coordination

Communication

Education

Bachelor's degree in a technical or engineering field

Tools

Postman

SoapUI

Job description

The Manager, EDI Operations leads the EDI Operations team and is accountable for the performance, reliability, and continuous improvement of day-to-day production operations. The manager sets priorities and service standards, allocates resources across the team, and directs the resolution of complex and escalated production issues. The manager also owns departmental metrics and reporting, drives process and quality improvements, and partners with internal teams and external partners to ensure EDI transactions and connectivity meet client and compliance expectations.

Why does this role matter ?
EDI Operations is the team that keeps our transactions flowing day in and day out, and when it runs well, our clients and payer partners barely have to think about us. This role owns that reliability and leads the people who protect it, so the work has a direct line to the service clients experience every day.

What impact will the new hire have in their first 6 months?
In your first few months, you'll get your arms around how the team runs today: where tickets pile up, what keeps breaking, and where we're slower than we'd like to be. From there you'll set the standard, get reporting in place so performance is actually visible, and start chipping away at the problems that keep coming back. By month six, we'd love to see a team running smoothly and a couple of fixes that made everyone's job easier.

What's the growth trajectory for this position?
This is a leadership role with real room to grow. Do it well, meaning a team that runs and people who develop under you, and you'll be set up to take on more, whether that's a bigger team, new operation areas, or a step up into senior operations leadership. The systems knowledge you'll build here opens a lot of doors across operations at DXC.

What You'll Do As Our EDI Manager

• Direct and prioritize the team’s workload, projects, and initiatives related to EDI processes and payer connectivity.
• Plan and manage ongoing and upcoming EDI changes, payer changes, and production requests.
• Own operational support for production practices, incidents, and help desk escalations, ensuring service levels are met.
• Lead hiring, onboarding, performance management, coaching, and development of assigned team members.
• Monitor team performance on support tickets, documentation, and follow-up, holding the team accountable to quality and turnaround standards.
• Direct coordination between partners and the core development team to resolve issues and questions that arise in day-to-day operations.
• Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership.
• Oversee testing of production applications and the development and maintenance of recovery procedures.
• Develop, document, and maintain operational policies, procedures, and standards for the EDI Operations team.
• Own departmental metrics and reporting, using data to monitor performance, identify trends, and inform decisions.
• Lead root-cause analysis and post-incident reviews for production issues within the confines of EDI Operations, and drive corrective and preventive actions to completion.
• Live DentalXChange’s company values - Actively Care, Try Hard, Be Humble, Feedback is a Gift.
• Other duties as assigned.

What You’ll Bring to the Team

• Bachelor’s degree in a technical or engineering field preferred.
• At least 5 years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations.
• At least 2 years of people-management or supervisory experience, with a demonstrated ability to lead, coach, and develop a team.
• Experience owning operational metrics, process improvement, and cross-functional coordination.
• Experience with Postman and SoapUI is preferred.
• Ability to change course as needed and act quickly.
• Strong planning, organizational, and documentation skills.
• Strong verbal and written communication and interpersonal skills.
• Proficient in all MS Office applications and use of the internet.
• Ability to successfully multitask with accuracy in a fast-paced environment.
• Working knowledge of technical and procedural aspects and functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Pay range: $75,000 - $90,000 annually, DOE

What We Offer

• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits – eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!

EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants’ personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy .

DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DentalXChange’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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