Dental Office Operations Leader - People, Growth & Care

Bright Direction Dental LLC.; Flossmoor (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

The Center for Dental Excellence is seeking a highly motivated Full-Time Office Manager to lead daily operations and drive exceptional patient service. You will manage administrative and clinical workflows, ensure HIPAA and OSHA compliance, and support staff development through onboarding, training, and ongoing coaching.

You will oversee schedules, reporting, and coordination with clinicians to optimize patient flow and outcomes while contributing to practice growth and a positive work

Qualifications

• Strong leadership and team management skills with ability to guide staff across admin and clinical operations.
• Excellent customer service mindset ensuring high patient satisfaction.
• Oversee daily office operations, including attendance at huddles and team meetings.
• Ensure HIPAA and OSHA compliance in daily practice.
• Oversee administrative and clinical checklists and reports.
• Manage scheduling, recalls, and treatment coordination with clinicians.

Responsibilities

• Lead front desk and administrative staff to deliver seamless patient experiences.
• Oversee end-of-day reports, deposits, and financial tracking.
• Coordinate CE courses and staff training with doctors.
• Staf balance and hours to align with 40-hour work week goals.
• Monitor and improve operational metrics and patient flow.
• Communicate effectively with patients, insurers, and clinical team.

Skills

Leadership & team management

Customer service

Operational oversight

HIPAA compliance

OSHA compliance

Scheduling & reporting

Training & onboarding

Interpersonal communication

Tools

Dental software

Billing software

Job description

The Center for Dental Excellence is seeking a highly motivated Full-Time Office Manager to lead daily operations and drive exceptional patient service. You will manage administrative and clinical workflows, ensure HIPAA and OSHA compliance, and support staff development through onboarding, training, and ongoing coaching.

You will oversee schedules, reporting, and coordination with clinicians to optimize patient flow and outcomes while contributing to practice growth and a positive work