ED Patient & Family Experience Navigator

UPMC; Monroeville (Allegheny County); On-site; USD 19,000 - 25,000; Part time

Job summary

UPMC East is seeking a Casual, Patient & Family Concierge for the Emergency Department. You will provide compassionate service to patients, families, and visitors, guiding them through the hospital and ensuring a positive experience from arrival to discharge.

The role includes assisting with wayfinding, transport, telehealth setup, dietary support, and supply management, with a focus on patient satisfaction and quality of care.

Qualifications

• High School diploma or active enrollment in HS/GED program.
• Experience in health care or customer service is a plus but not required.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet patients, families, and visitors in a warm, professional manner.
• Provide wayfinding assistance, escort services, and information about hospital policies.
• Support patient transport, environmental services, dietary, and supply/logistics tasks as needed.
• Maintain patient safety, confidentiality, and infection prevention standards.

Skills

Customer service

Communication

Education

High School diploma

Job description

UPMC East is seeking a Casual, Patient & Family Concierge for the Emergency Department. You will provide compassionate service to patients, families, and visitors, guiding them through the hospital and ensuring a positive experience from arrival to discharge.

The role includes assisting with wayfinding, transport, telehealth setup, dietary support, and supply management, with a focus on patient satisfaction and quality of care.