Senior Patient & Family Experience Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 39,000; Full time

Job summary

UPMC Mercy is seeking a Senior Patient & Family Concierge to support the 7E Spinal Cord Injury Rehab unit. This role focuses on compassionate, patient-centered service and coordination of transport, tests, and daily care plans to enhance the patient and family experience.

You will work across the unit providing patient-facing support and clerical tasks, ensuring smooth operations and high-quality care. A strong communication and teamwork mindset is essential.

Qualifications

• Provides compassionate, patient- and family-centered service throughout hospital stay.
• Supports patient and visitor navigation, communication, and information sharing.
• Coordinates tests, procedures, transport, and room changes in collaboration with care teams.

Responsibilities

• Answers unit phones and transfers to appropriate staff.
• Responds to call lights under Nursing Assistant/PCT direction.
• Greets patients and families, provides escort and directions.
• Rounds hourly to ensure areas of responsibility are met.
• Prints and distributes daily plans of care.
• Transports patient-related items and assists with mobility.

Skills

Patient interaction

Communication

Coordination

Multitasking

Job description

UPMC Mercy is seeking a Senior Patient & Family Concierge to support the 7E Spinal Cord Injury Rehab unit. This role focuses on compassionate, patient-centered service and coordination of transport, tests, and daily care plans to enhance the patient and family experience.

You will work across the unit providing patient-facing support and clerical tasks, ensuring smooth operations and high-quality care. A strong communication and teamwork mindset is essential.