ED Patient Access Specialist — On-Call & Multi-Facility

135 Baptist Health System, Inc.; Saint Augustine (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Saint Augustine, FL, seeks a Patient Access Representative III for the Emergency Department. This full-time role supports patient registration across Baptist facilities with on-call rotations and regional travel.

The candidate will handle patient interactions, ensure regulatory compliance, and contribute to access services goals while maintaining HIPAA privacy and high service standards.

Qualifications

• 1–2 years of Customer Service experience.
• 1–2 years of Healthcare experience.
• 1–2 years of Insurance experience.
• Experience with patient registration and multiple access systems preferred.
• Knowledge of EMTALA, AHCA and Joint Commission standards preferred.

Responsibilities

• Register patients accurately and efficiently using multiple systems.
• Cross-train to work across multiple patient access areas and Baptist facilities.
• Provide service excellence to patients and visitors in person and by phone.
• Support PAS goals including collections and palm scanning.
• Ensure compliance with state/federal regulations and complete consent forms.

Skills

Customer service

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Baptist Health in Saint Augustine, FL, seeks a Patient Access Representative III for the Emergency Department. This full-time role supports patient registration across Baptist facilities with on-call rotations and regional travel.

The candidate will handle patient interactions, ensure regulatory compliance, and contribute to access services goals while maintaining HIPAA privacy and high service standards.