ED Patient Access Rep II – Part-Time Weekends

135 Baptist Health System, Inc.; Saint Augustine (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

Baptist Health in Saint Augustine, FL, seeks a Patient Access Representative II for the Emergency Department, part-time. The role emphasizes accurate registration, regulatory compliance, and efficient access to care in a fast-paced environment.

The candidate will work across multiple systems, provide service excellence to patients and visitors, and maintain HIPAA privacy. Experience in healthcare, customer service, and insurance is required, with registration or PAS familiarity preferred.

Qualifications

• Customer service experience required.
• Healthcare experience required.
• 1–2 years insurance experience required.
• Experience in hospital registration or patient access preferred.

Responsibilities

• Register patients accurately and efficiently
• Utilize multiple systems and interfaces to support patient access functions
• Maintain cross-training to work in multiple patient access areas
• Provide service excellence to patients and visitors through face-to-face and telephonic encounters
• Contribute to PAS goals, including collections, palm scanning, and other departmental initiatives
• Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO
• Maintain professional relationships with clinical and non-clinical team members
• Ensure required patient consent forms and compliance documentation are completed accurately
• Maintain patient privacy and confidentiality in accordance with HIPAA guidelines

Skills

Customer service

Healthcare experience

Insurance experience

Hospital registration

Education

High School Diploma or equivalent

Job description

Baptist Health in Saint Augustine, FL, seeks a Patient Access Representative II for the Emergency Department, part-time. The role emphasizes accurate registration, regulatory compliance, and efficient access to care in a fast-paced environment.

The candidate will work across multiple systems, provide service excellence to patients and visitors, and maintain HIPAA privacy. Experience in healthcare, customer service, and insurance is required, with registration or PAS familiarity preferred.