ED Patient Access Specialist — Night Shift

Memorial Physician Practices; Hickory (NC); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Lifepoint Health in Hickory, NC is seeking a Patient Access Representative to collect demographics, insurance and payment information for outpatient and inpatient services, verify benefits, obtain authorizations, and facilitate the admitting process with a positive customer service focus.

The role requires strong data entry, communication, privacy, and ability to work in a fast-paced environment; includes shift flexibility and collaboration with the department to support operations.

Qualifications

• High School diploma preferred.
• Able to collect and verify demographic, insurance, and payment information.
• Proficient in handling confidential patient data.
• Excellent communication and customer service skills.

Responsibilities

• Collects patient demographics, insurance, and financial information.
• Verifies benefits and obtains precertifications as needed.
• Collects co-pays and deductibles at point of service.
• Explains forms and provides instruction to patients.
• Maintains patient privacy and confidentiality.
• Works with performance improvement and participates in required education.
• Supports department operations across shifts as needed.

Skills

Critical thinking

Decisive judgment

Effective English communication

Software system navigation

Education

High School diploma preferred

Tools

Registration system

Job description

Lifepoint Health in Hickory, NC is seeking a Patient Access Representative to collect demographics, insurance and payment information for outpatient and inpatient services, verify benefits, obtain authorizations, and facilitate the admitting process with a positive customer service focus.

The role requires strong data entry, communication, privacy, and ability to work in a fast-paced environment; includes shift flexibility and collaboration with the department to support operations.