ED Patient Access Specialist — Evening Shift

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Paid time off and holidays

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist for the Emergency Department. The full-time evening shift runs from 2:00 pm to 10:30 pm, focusing on accurate patient registration, insurance verification, and coordinating with clinical staff.

Responsibilities include delivering exceptional customer service, protecting patient confidentiality, and supporting a smooth registration process within the NMHC system.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Register patients and collect accurate demographic information.
• Verify insurance eligibility and benefits.
• Schedule appointments and coordinate with hospital departments.
• Provide high-quality customer service and maintain patient confidentiality.
• Manage time and prioritize tasks to meet deadlines.

Skills

Customer service

Communication

Typing

Multi-tasking

Problem solving

Education

High School diploma or equivalent

Tools

Epic

NDAS

ASF

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Access Specialist for the Emergency Department. The full-time evening shift runs from 2:00 pm to 10:30 pm, focusing on accurate patient registration, insurance verification, and coordinating with clinical staff.

Responsibilities include delivering exceptional customer service, protecting patient confidentiality, and supporting a smooth registration process within the NMHC system.