ED Patient Access & Financial Counseling Specialist

Parkland Health; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Parkland Health is seeking a Patient Access Services Emergency Department Specialist to perform patient registration, collect data, verify insurance, and initiate financial counseling in the Emergency Room and Urgent Care settings. The role supports care coordination and reduces delays in patient care.

Responsibilities include entering demographic information, validating residency, collecting identifications, and ensuring accurate billing and documentation.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• CHAA/CHAM/CPAT/CRCR preferred.

Responsibilities

• Greet patients and families in a professional manner.
• Enter patient demographics and insurance information accurately.
• Verify eligibility and collect insurance documentation.
• Provide financial counseling and collect copayments as applicable.
• Educate patients about financial liabilities and payment options.
• Document actions clearly in patient accounts and monitor queues.

Skills

Customer service

Medical terminology

Data entry

Bilingual (preferred)

Education

High School diploma/GED

Associate degree (preferred)

Tools

EPIC

Microsoft Word/Excel

Job description

Parkland Health is seeking a Patient Access Services Emergency Department Specialist to perform patient registration, collect data, verify insurance, and initiate financial counseling in the Emergency Room and Urgent Care settings. The role supports care coordination and reduces delays in patient care.

Responsibilities include entering demographic information, validating residency, collecting identifications, and ensuring accurate billing and documentation.