Ecosystem Support Specialist — Hybrid AI Escalations

Motorola Solutions; Las Vegas (NV); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking an Ecosystem Support Specialist to bridge users, engineering, and product teams, delivering an Assisted Experience. You’ll advocate for customers, manage incidents, and help ensure service continuity within a high-security environment.

You will contribute to knowledge management, share product updates, and mentor teams to sustain exceptional support quality and SLA adherence across multiple channels.

Qualifications

• Experience diagnosing and resolving complex hardware/software issues in mixed environments.
• Proficiency with Windows OS, AD structures, and virtualization configurations.
• Understanding of DNS/IP and basic network diagnostics is valued.

Responsibilities

• Collaborate across Support, Product Management, and Engineering to analyze incidents and track outages; document resolutions.
• Create and maintain knowledge base entries and share product release notes with the team.
• Deliver exceptional customer experiences via voice, email, and chat; participate in after-hours on-call as needed.

Skills

Application Troubleshooting

Operating Systems

Network Services

Customer Experience

Education

High School Diploma or GED

Tools

Microsoft Windows

Active Directory

Virtualization

DNS/IP Basics

Job description

Motorola Solutions is seeking an Ecosystem Support Specialist to bridge users, engineering, and product teams, delivering an Assisted Experience. You’ll advocate for customers, manage incidents, and help ensure service continuity within a high-security environment.

You will contribute to knowledge management, share product updates, and mentor teams to sustain exceptional support quality and SLA adherence across multiple channels.