Ecosystem Support Specialist - Hybrid, Customer Impact

Motorola Solutions; Salt Lake City (UT); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking an Ecosystem Support Specialist to act as a vital link between users, engineering, and product teams. You will advocate for customers, drive rapid resolutions, and promote an Assisted Experience across our safety and security platforms.

The role emphasizes collaboration, knowledge sharing, and a strong commitment to high-quality customer service within a hybrid work environment. A fingerprint background check is required due to CJIS policies.

Qualifications

• Minimum high school diploma or GED required.
• Experience diagnosing complex hardware, networking, and software integrations.
• Familiarity with Windows Active Directory and virtualization technologies.

Responsibilities

• Collaborate with Support, Product Management, and Engineering to analyze incidents and track outages.
• Create and maintain knowledge base articles and document technical resolutions.
• Provide exceptional customer experiences via voice, email, and live chat.

Skills

Application Troubleshooting

Operating Systems

Network Services

Education

High School Diploma or GED

Job description

Motorola Solutions is seeking an Ecosystem Support Specialist to act as a vital link between users, engineering, and product teams. You will advocate for customers, drive rapid resolutions, and promote an Assisted Experience across our safety and security platforms.

The role emphasizes collaboration, knowledge sharing, and a strong commitment to high-quality customer service within a hybrid work environment. A fingerprint background check is required due to CJIS policies.