Ecosystem Support Specialist — Elevate Customer Experience

Motorola Solutions; Westminster (CO); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking an Ecosystem Support Specialist in Westminster, CO. You will bridge users, engineering, and product teams to deliver an Assisted Experience and ensure service continuity for critical systems.

Responsibilities include collaborating across Support, Product, and Engineering, documenting resolutions, and expanding the knowledge ecosystem with official guides. A strong focus on customer experience across multiple channels and after-hours coverage is required.

Qualifications

• High school diploma or GED required.
• 2+ years in a help desk environment.
• Ability to obtain government background clearance.
• U.S. work authorization required.

Responsibilities

• Collaborate across Support, Product, and Engineering to analyze incidents, investigate escalations, and track outages to locate root causes.
• Document technical resolutions in incident-tracking systems.
• Keep internal teams synchronized with incoming operational changes.
• Author critical knowledge base entries to serve as official guides and training material.
• Share product release notes and feature enhancements across the support framework.
• Provide an exceptional customer experience across voice, email, and live chat workflows.

Skills

Application Troubleshooting

Operating Systems knowledge

Networking concepts

AI prompting workflows

Customer retention

Education

High School Diploma or GED

Tools

Active Directory

Virtualization software

Job description

Motorola Solutions is seeking an Ecosystem Support Specialist in Westminster, CO. You will bridge users, engineering, and product teams to deliver an Assisted Experience and ensure service continuity for critical systems.

Responsibilities include collaborating across Support, Product, and Engineering, documenting resolutions, and expanding the knowledge ecosystem with official guides. A strong focus on customer experience across multiple channels and after-hours coverage is required.