Economic Stability Supervisor

State of Louisiana; Baton Rouge (LA); On-site; USD 68,880,000 - 70,671,000; Full time

Job summary

The Louisiana Department of Health is seeking a seasoned leader to supervise the Economic Stability Unit, guiding analysts and specialists to deliver accurate and timely eligibility benefits. You will oversee daily operations, resolve disputes, and ensure accountability in statewide, federally funded programs.

The role emphasizes policy interpretation, cross-team training, and performance management to improve service delivery.

Qualifications

• Six years of economic stability social services experience.
• Six years of full-time work experience in any field plus three years of economic stability social services experience.
• Bachelor's degree plus three years of economic stability social services experience.
• Advanced degree in social sciences, business, public, or health administration plus two years of economic stability social services experience.

Responsibilities

• Supervise Economic Stability Analysts and Specialists, including training staff, resolving employee and client disputes, approving leave, and conducting performance evaluations across assigned units or multiple parishes.
• Lead the resolution of complaints and conflicts related to program participation by interviewing complainants, investigating issues, and ensuring timely and appropriate outcomes.
• Review staff work and case records to ensure accuracy, timeliness, and completeness in determining eligibility benefits.
• Identify error trends through case reviews, develop and implement corrective action plans, and provide targeted training to improve staff performance and program compliance.
• Monitor and manage workflow by retrieving assignments from the LITE Unassigned Queue and distributing cases to staff to ensure timely processing.
• Interpret policies and provide guidance to staff by maintaining current knowledge of program regulations, collaborating with regional consultants, and delivering ongoing training and professional development.

Education

Bachelor's degree

Advanced degree in social sciences or public/health administration

Job description

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Step into a leadership role that truly makes a difference. As a Supervisor within the Economic Stability Unit, you’ll lead a dedicated team delivering critical financial and support services to individuals and families in need. Overseeing a diverse staff of analysts, specialists, and clerical professionals, you’ll drive the day-to-day operations. In this role, your leadership ensures accuracy, efficiency, and accountability in delivering vital benefits funded at both the state and federal level. If you’re ready to guide teams, shape outcomes, and contribute to a mission that changes lives every day, this is your opportunity to lead with purpose.

Please note

Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration.

Minimum Qualifications

Six years of economic stability social services experience; OR

Six years of full-time work experience in any field plus three years of economic stability social services experience; OR

A bachelor's degree plus three years of economic stability social services experience; OR

An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

• Supervise Economic Stability Analysts and Specialists, including training staff, resolving employee and client disputes, approving leave, and conducting performance evaluations across assigned units or multiple parishes.
• Lead the resolution of complaints and conflicts related to program participation by interviewing complainants, investigating issues, and ensuring timely and appropriate outcomes.
• Review staff work and case records to ensure accuracy, timeliness, and completeness in determining eligibility benefits.
• Identify error trends through case reviews, develop and implement corrective action plans, and provide targeted training to improve staff performance and program compliance.
• Monitor and manage workflow by retrieving assignments from the LITE Unassigned Queue and distributing cases to staff to ensure timely processing.
• Interpret policies and provide guidance to staff by maintaining current knowledge of program regulations, collaborating with regional consultants, and delivering ongoing training and professional development.

Position-Specific Details

Location: Medical Vendor Administration / Economic Stability Region 2 / Ascension Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), or Detail to Special Duty

Cost Center: 3052130102

Position Number(s): 50688352

Compensation: This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

Economic Stability Supervisor - $24.35 hr / $1,948.00 biweekly

Samantha Johnson

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage – More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave
• More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year:
  • New Year's Day
  • Martin Luther King, Jr. Day,
  • Mardi Gras,
  • Good Friday,
  • Memorial Day,
  • Independence Day,
  • Labor Day,
  • Veteran's Day,
  • Thanksgiving Day and Christmas Day.
  • Additional holidays may be proclaimed by the Governor
• State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
• Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
  • Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
  • Teacher's Retirement System of Louisiana (www.trsl.org),
  • Louisiana School Employees Retirement System (www.lsers.net), among others