Benefit Programs Trainee: Eligibility & Interviews

WV Department of Human Services; West Virginia; On-site; USD 31,000 - 42,000; Full time

Job summary

WV Department of Human Services seeks a trainee to learn how to process benefit applications, determine eligibility for SNAP, Medicaid, and other programs, and manage a caseload with department software. You will learn to analyze financial and social information and adhere to complex eligibility policies while conducting client interviews.

The position provides supervised training in a fast-paced environment, with responsibilities expanding as you gain proficiency in administering economic

Qualifications

• High school diploma or equivalent.
• Two years of direct client services experience or similar customer-facing work.
• Substitution: 30 college credits equals 1 year of experience.
• A valid driver's license may be required.

Responsibilities

• Process benefit applications and determine eligibility for economic assistance programs such as SNAP and Medicaid.
• Manage a caseload and learn to use department software to administer benefits.
• Adhere to complex eligibility policies and conduct client interviews.
• Learn to analyze financial and social information to support decisions.
• May obtain repayment for economic assistance issued erroneously.

Skills

Interviewing clients

Customer service

Clerical work

Data evaluation

Education

High school diploma

College coursework substitution

Job description

WV Department of Human Services seeks a trainee to learn how to process benefit applications, determine eligibility for SNAP, Medicaid, and other programs, and manage a caseload with department software. You will learn to analyze financial and social information and adhere to complex eligibility policies while conducting client interviews.

The position provides supervised training in a fast-paced environment, with responsibilities expanding as you gain proficiency in administering economic