Economic Services Eligibility Specialist II

Nash County; Nashville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Nash County is seeking an Income Maintenance Caseworker II to take and key applications for Economic Services recipients in a timely manner, in line with Federal and State regulations. The role involves face-to-face and telephone interviews to gather information for eligibility and requires accurate data entry into NC FAST.

Responsibilities include processing applications, determining eligibility, explaining program options, and referring clients to appropriate units.

Qualifications

• Strong computer and mathematical skills required.
• NC FAST experience preferred.
• Ability to read and interpret policy and explain regulations to clients.
• Ability to meet deadlines within established time frames.

Responsibilities

• Take and key applications for Economic Services recipients in a timely manner per Federal and State regulations.
• Conduct face-to-face and telephone interviews to obtain pertinent information for eligibility determinations.
• Explain program requirements and options; refer customers to other units as appropriate.
• Work hours: 8:00 A.M. – 5:00 P.M., Monday through Friday; process all applications in NC Fast, including same-day processing for expedite cases.
• Carry a caseload and perform recertifications per program guidelines.
• Print and verify client information through NC FAST and other systems to avoid duplicate benefits.
• Prepare preliminary summaries for Fraud Investigators and testify in appeals; handle court-related actions as needed.
• Work in emergency shelters and assist with disaster-related tasks as required.

Skills

Computer skills

Mathematical skills

Communication with clients

Education

Associates degree in Human Services Technology

High school diploma or equivalent

Tools

NC FAST

Eligibility Information System

Job description

Nash County is seeking an Income Maintenance Caseworker II to take and key applications for Economic Services recipients in a timely manner, in line with Federal and State regulations. The role involves face-to-face and telephone interviews to gather information for eligibility and requires accurate data entry into NC FAST.

Responsibilities include processing applications, determining eligibility, explaining program options, and referring clients to appropriate units.