Medicaid Benefits Support Specialist

Nash County; Nashville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Nash County is seeking an Income Maintenance Caseworker I to support Adult Medicaid, Food and Nutrition Services, and Family and Children’s Medicaid. You will handle mail, calls, data entry and NC FAST records, ensuring timely processing and accurate documentation.

Responsibilities include opening mail, updating changes, processing re-certifications, and assisting in disaster tasks as needed. This role requires attention to detail and compliance with state regulations.

Qualifications

• Associate degree or equivalent in a relevant field with public assistance background.
• Experience with Medicaid or income maintenance programs is preferred.
• Ability to manage multiple tasks and deadlines under supervision.

Responsibilities

• Assist with incoming mail and phone calls for multiple Medicaid programs.
• Open, date stamp and scan daily mail to shared drives and NC FAST when applicable.
• Update address changes and provider changes; document outcomes in NC FAST/shared drive.
• Assist with EBT card replacement inquiries and related communications.
• Prepare monthly re-certifications and related verifications as needed.
• Work in emergency shelters and perform disaster-related tasks as required.

Skills

Negotiation

Interviewing

Explaining information

Data gathering

Data analysis

Attention to detail

Education

Associate Degree in Human Services Technology

High School Diploma with 2 years paraprofessional/public contact experience

High School Diploma with 3 years paraprofessional/public contact experience

Job description

Nash County is seeking an Income Maintenance Caseworker I to support Adult Medicaid, Food and Nutrition Services, and Family and Children’s Medicaid. You will handle mail, calls, data entry and NC FAST records, ensuring timely processing and accurate documentation.

Responsibilities include opening mail, updating changes, processing re-certifications, and assisting in disaster tasks as needed. This role requires attention to detail and compliance with state regulations.