Family Support Specialist

State-of-West-Virgini; West Virginia; On-site; USD 34,000 - 42,000; Full time

Job summary

State-of-West-Virgini is seeking an eligibility specialist to determine TANF and economic service program eligibility, assist clients toward self-sufficiency, and complete assessments and activity placements. The role includes processing applications and conducting interviews to guide employment goals for applicants.

A valid driver's license and transportation are required for travel. Training requires a bachelor's degree, with substitutions allowed for related experience.

Qualifications

• Bachelor's degree from an accredited college or university.
• Experience in interviewing clients, customers or the public.
• Valid driver's license and access to transportation.
• Ability to analyze data against established standards and guidelines.

Responsibilities

• Determine eligibility for TANF and economic service programs accurately.
• Assist clients in becoming self-sufficient via department services and community programs.
• Complete assessments and activity placements.
• Process applications and conduct telephone and face-to-face interviews.
• Analyze aptitude test results to direct employment goals for applicants.
• Make referrals to appropriate agencies when necessary.
• Adhere to policies outlined by the Office of Family Assistance.
• Perform related work as required.

Skills

Interpersonal skills

Interviewing

Data evaluation

Education

Bachelor's degree

Job description

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlined by the Office of Family Assistance.

Employees must possess a valid driver's license, and must have access to transportation for required travel.

Performs related work as required

Training:

A bachelor's degree from an accredited college or university.

Substitution:

Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.

Experience:

One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.