Benefit Programs Trainer

Chesterfield County; Chesterfield Court House (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Chesterfield County’s Department of Social Services seeks a dynamic Benefit Programs Trainer to educate and empower staff on public assistance programs, delivering engaging training sessions to Benefit Programs staff. The role focuses on developing effective curricula for SNAP, Medicaid, TANF, Energy Assistance, LTSS, and related programs, with ongoing evaluation and updates.

The ideal candidate has five years of eligibility experience, 2–3 years in social services, and proven training

Qualifications

• Minimum of five years eligibility experience.
• Minimum of 2–3 years in Social Services with understanding of public assistance programs.
• Minimum of 2–3 years in professional training or instruction.
• Bachelor's degree in social work, sociology, psychology, education or closely related field with related training.
• Excellent organizational, time management, communication, interpersonal, public relations and supervisory skills.

Responsibilities

• Develop and deliver instructor-led trainings on SNAP, Medicaid, TANF, Energy Assistance, LTSS and related benefits.
• Create and maintain training materials including manuals, SOPs, desk aids and online resources.
• Facilitate engaging learning environments for adult learners.
• Stay updated on policy changes and program updates at local, state, and federal levels.
• Evaluate training effectiveness through assessments and feedback; adjust content as needed.
• Provide ongoing support to Benefit Programs staff on guidelines.
• Monitor trainee cases to tailor training plans.
• Collaborate with managers and team members to address training needs and improvements.
• Assist in determining eligibility for public assistance programs when required.
• Perform other duties as required.

Skills

Eligibility experience

Social Services experience

Training experience

Organizational skills

Communication skills

Curricula development

Public assistance programs knowledge

Adult learning theory

LMS proficiency

Computer literacy

Driver's license

Education

Bachelor's degree in social work, sociology, psychology, education, or related field

Tools

Word processing

Database applications

Statistical analysis

Learning Management Systems (LMS)

Training tools

Job description

Customer Experience: It’s Our Business, It’s Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is seeking a dynamic and results-oriented Benefit Programs Trainer to join our Training Unit. The successful candidate will have a passion for educating and empowering staff to best service public assistance programs by delivering high-quality and engaging training sessions to the Benefit Programs staff.

What You Do and How You Do It:

• Develop and implement instructor-led training sessions on topics such as SNAP, Medicaid, TANF, Energy Assistance, LTSS and other relevant benefit programs.
• Create and maintain engaging training materials, including presentations, manuals, Standard Operating Procedures, desk aids and online resources.
• Facilitate interactive learning environments that promote active participation and knowledge retention for adult learners.
• Stay abreast of current best practices, policy changes, and program updates at the local, state, and federal levels. This includes remaining abreast of Virginia Department of Social Services training calendars and ability to synthesize and communicate Fusion broadcasts updates relevant to Benefit programs.
• Evaluate the effectiveness of training programs through assessments, performance metrics and participant feedback and adjust content as needed.
• Provide ongoing support to Benefit Programs staff in understanding and applying program guidelines.
• Monitor cases of trainees for correct application of policy and use results to develop individualized training programs.
• Work closely with program managers, supervisors, and other team members to address training needs, challenges, and opportunities for improvement.
• Foster a collaborative learning environment that promotes engagement and skills development for all learners.
• At times, you may be required to determine eligibility for public assistance programs and will learn local, state and federal regulations, and stay up-to-date as things change
• Perform other duties as required

Here’s What You Need:

• High school diploma supplemented with additional training and related work experience in benefit programs or any equivalent combination of training and experience which provides the required knowledge, skills and abilities is required.

We’re Looking for Ideal Candidates Who Have:

• Five years eligibility experience
• Minimum of 2-3 years of experience in Social Services, with a strong understanding of public assistance programs preferred.
• Minimum of 2-3 years of experience in professional training or instruction preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Bachelor's degree in social work, sociology, psychology, education, or closely related field; supplemented with work experience and/or training that includes social work, training/teaching, curricula development, supervision, and personal computer operations preferred.
• Exceptional ability to collaborate and achieve performancegoals.
• Demonstrated knowledge of public assistance programs to include TANF, VIEW, SNAP, Childcare, Energy Assistance, LTSS and Medicaid program guidelines and policy interpretation.
• Demonstrated understanding of adult training methodologies and learning theories.
• Proven ability to effectively communicate complex information both verbally and in writing.
• Proficiency in computer software, including word processing, database applications, and some statistical analysis.
• Ability to translate complex concepts into easily understandable language for various audiences in a clear, concise, and engaging manner.
• Ability to identify and address challenges effectively and efficiently.
• Strong interpersonal skills with ability to engage adult learners with various learning styles.
• Excellent communication and presentation skills.
• Strong organizational and time management skills with the ability to handle multiple tasks and deadlines.
• Proficient in learning management systems (LMS) and other training tools.

Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Social Services