Economic Service Worker Trainee

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WV Department of Human Services is offering a training position focused on learning how to process benefit applications and determine eligibility for SNAP, Medicaid, Emergency Assistance, and related programs. You will learn to manage a caseload and become proficient with department software under supervision.

The role includes conducting client interviews and analyzing financial and social information to ensure proper benefit issuance.

Qualifications

• High school diploma or the equivalent.
• Two years of paid direct client services experience or two years in customer service/clerical work.
• Substitution: college coursework may substitute for required experience at 1 year per 30 credit hours.
• Special Requirement: a valid driver's license may be required.

Responsibilities

• Learn methods of processing benefit applications.
• Determine eligibility for SNAP, Medicaid, Emergency Assistance, and other programs.
• Manage a caseload with supervision.
• Learn to use department software to administer to a caseload.
• Learn to conduct client interviews and analyze financial and social information.

Skills

Interpersonal skills

Interviewing clients

Customer service

Data evaluation

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required