Economic Service Worker

WV Department of Human Services; West Virginia; On-site; USD 38,000 - 52,000; Full time

Job summary

The WV Department of Human Services is seeking an eligibility worker to process applications for SNAP, Medicaid, and related programs. You will assess client needs and make determinations under supervision.

You will schedule interviews, maintain a caseload, refer clients to services, and may handle repayments when benefits were issued in error. Some overtime may be required.

Qualifications

• Bachelor's degree from a regionally accredited college or university.

Responsibilities

• Process applications to determine eligibility for SNAP, Medicaid and related programs.
• Oversee a caseload of economic assistance programs.
• Schedule telephone and face-to-face interviews.
• Conduct personal interviews with clients regarding their information.
• Determine eligibility for services and refer clients to supportive services when needed.
• May obtain repayment from clients for benefits issued erroneously.
• Overtime may be required.

Education

Bachelor's degree from a regionally accredited college or university

Job description

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Schedule telephone and face-to-face interviews.

Competently conduct personal interviews with clients regarding their personal, financial, and social information.

Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.

May obtain repayment from clients who have been issued benefits erroneously.

Performs related work as required.

Mandatory overtime may be required for this position.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.