Economic Service Worker

State of West Virginia; West Virginia; On-site; USD 38,000 - 48,000; Full time

Job summary

State of West Virginia is hiring for an eligibility processor to support various economic assistance programs. Under general supervision, you will process applications, determine eligibility, maintain an up-to-date caseload, and refer clients to supportive services and agencies as needed.

You will schedule and conduct telephone and face-to-face interviews with clients, assess their personal, financial, and social information, and may obtain repayment for erroneous benefits.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training at the rate of one (1) year of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Responsibilities

• Process applications and determine eligibility for a variety of economic assistance programs.
• Schedule telephone and face-to-face interviews.
• Conduct personal interviews with clients regarding their personal, financial, and social information.
• Determine eligibility for services and maintain an up-to-date client caseload.
• Refer clients to supportive services and agencies as needed.
• May obtain repayment from clients who were issued benefits erroneously.
• Mandatory overtime may be required for this position.

Skills

Interviewing clients

Data evaluation

Communication

Education

Bachelor's degree

Job description

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Schedule telephone and face-to-face interviews.

Competently conduct personal interviews with clients regarding their personal, financial, and social information.

Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.

May obtain repayment from clients who have been issued benefits erroneously.

Performs related work as required.

Mandatory overtime may be required for this position.

Training

Bachelor's degree from a regionally accredited college or university.

Substitution

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training at the rate of one (1) year of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.