Ecommerce Marketplace & Customer Support Specialist

Meyer Distributing, Inc.; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Disability

Life Insurance

401K with Company Match

Paid Vacation

Paid Holidays

Personal Days Available

20% Employee Discount

Casual Dress Code

Health Savings Account

Tuition Reimbursement Options Available

Job summary

Meyer Distributing, Inc. is seeking an Ecommerce Marketplace Specialist to assist in daily operations of the ecommerce business, ensuring smooth handling of customer interactions and order fulfillment.

The ideal candidate will have proven e-commerce experience and excellent communication skills. Duties include responding to inquiries, managing product returns, and maintaining product information accuracy. Benefits include medical, dental, vision, life insurance, and more.

Qualifications

• Proven experience in e-commerce or online marketplace.
• Good verbal and written communication skills.
• Skilled in completing assignments accurately.
• Friendly personality with customer service focus.

Responsibilities

• Respond to customer inquiries via email, phone, or chat.
• Assist customers with order updates and troubleshooting.
• Escalate complex issues to management.
• Track and manage product returns.
• Collaborate with internal teams for data integrity.
• Add new products to the catalog.
• Ensure accurate product information.
• Identify areas for improvement and assist with project development.

Skills

E-commerce experience

Customer service focus

Verbal communication skills

Attention to detail

Job description

Meyer Distributing, Inc. is seeking an Ecommerce Marketplace Specialist to assist in daily operations of the ecommerce business, ensuring smooth handling of customer interactions and order fulfillment.

The ideal candidate will have proven e-commerce experience and excellent communication skills. Duties include responding to inquiries, managing product returns, and maintaining product information accuracy. Benefits include medical, dental, vision, life insurance, and more.