Ecommerce Order & Returns Specialist

Arnold Oil Company; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Arnold Oil Company in Austin, TX is seeking an eCommerce Order Specialist to manage online orders, fraud checks, returns, credits and shipping issues, delivering a smooth, customer‑focused buying experience.

You will process orders through our eCommerce platform, coordinate with Distribution Center and stores, handle cancellations and chargebacks, and ensure timely warehouse feedback and resolution with customers.

Qualifications

• Prior experience with eCommerce is preferred but not required.
• Strong organization, time management, and problem solving.
• Excellent written and verbal communication.
• Ability to read/write English; attendance and reliability.
• Pass a physical, human performance evaluation and drug screening.

Responsibilities

• Process online orders via Arnold Oil Company platform.
• Manage change orders and order sources from Distribution Center or store locations.
• Handle all returns: general, defective, damaged.
• Provide timely warehouse feedback and customer communication.
• Process credits and chargebacks to minimize complaints and maximize satisfaction.
• Address customer complaints promptly and manage cancellations.
• Handle freight and shipping issues.

Skills

Order processing

Customer service

Time management

Microsoft Office

Communication

Attention to detail

Team collaboration

Problem solving

Data entry

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

Arnold Oil Company in Austin, TX is seeking an eCommerce Order Specialist to manage online orders, fraud checks, returns, credits and shipping issues, delivering a smooth, customer‑focused buying experience.

You will process orders through our eCommerce platform, coordinate with Distribution Center and stores, handle cancellations and chargebacks, and ensure timely warehouse feedback and resolution with customers.