eCommerce Operations Leader: Platform Reliability & Growth

hdsupply; Atlanta (GA); Presencial; USD 140 000 - 190 000; Tempo integral

Resumo da oferta

HD Supply seeks an experienced Senior Operations Leader to drive the eCommerce platform’s reliability, scalability, and performance. This role governs end-to-end operational governance, incident management, and process excellence to ensure long-term platform stability, in collaboration with senior leadership to align strategy with business goals.

The position focuses on proactive risk management and enabling sustainable growth across the eCommerce ecosystem for the organization.

Qualificações

• Bachelor’s degree required; related fields accepted.
• 10+ years in eCommerce operations, technical support, or related field with proven system management.
• 5+ years of progressive leadership experience including managing people managers.
• Experience with customer experience, eCommerce platforms, order management, and governance is desirable.

Responsabilidades

• Develops and grows managers and senior leaders to support long-term operational needs.
• Holds accountability for the platform's operational health, resilience, and production stability.
• Sets the governing strategy for incident management and escalation for high-severity incidents.
• Influences cross-functional roadmaps to ensure operational readiness for major initiatives.
• Owns the operational governance framework, including SOPs, controls, and audits.
• Drives continuous improvement by analyzing performance trends to mitigate risks.

Conhecimentos

Customer Experience/Customer Journey

eCommerce Platforms

Order Management Systems

Process-oriented

Problem Solver

Technology Liaison

Formação académica

Bachelor’s degree in Business, Operations, Analytics, Technology, or a related field

Descrição da oferta de emprego

HD Supply seeks an experienced Senior Operations Leader to drive the eCommerce platform’s reliability, scalability, and performance. This role governs end-to-end operational governance, incident management, and process excellence to ensure long-term platform stability, in collaboration with senior leadership to align strategy with business goals.

The position focuses on proactive risk management and enabling sustainable growth across the eCommerce ecosystem for the organization.