Ecommerce Operations Lead, DTC Fulfillment

Munchkin; Redlands (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life insurance

401(k) matching

Bonuses

Equity

Career growth

Job summary

Munchkin in Redlands, CA is seeking an Ecommerce Operations Supervisor to lead the outbound fulfillment team in a fast-paced DTC environment. You will direct multi-channel order processing, ensure accuracy, and drive cost and service improvements.

You’ll partner with DC leadership, build scalable processes, coach staff, and balance staffing with seasonal demand while maintaining safety and compliance across the operation.

Qualifications

• 3+ years of supervisory or lead experience in e-commerce fulfillment.
• Team leadership, mentoring, and talent development.
• Proficiency with warehouse management systems (WMS) and ecommerce shipping platforms.
• Carrier and vendor relationship management.
• Problem-solving and continuous improvement mindset.
• Performance management and KPI-driven accountability.
• Safety and compliance leadership.
• Knowledge of cGMP’s and OSHA regulations.

Responsibilities

• Lead outbound fulfillment across a fast-paced DTC environment.
• Manage volatile-volume order processing across multiple channels.
• Drive fulfillment efficiency while protecting customer experience and brand.
• Collaborate with DC leadership on schedules, accuracy, and replenishment.
• Coach and monitor team performance against KPIs.
• Plan staffing to balance productivity and deadlines, including seasonal staffing.
• Recruit and develop outbound fulfillment staff; mentor future leaders.
• Ensure safety and compliance across the operation.

Skills

Team leadership

Mentoring

KPI management

Problem solving

WMS

Carrier management

Safety compliance

Communication

Tools

WMS

Ecommerce platforms

Job description

Munchkin in Redlands, CA is seeking an Ecommerce Operations Supervisor to lead the outbound fulfillment team in a fast-paced DTC environment. You will direct multi-channel order processing, ensure accuracy, and drive cost and service improvements.

You’ll partner with DC leadership, build scalable processes, coach staff, and balance staffing with seasonal demand while maintaining safety and compliance across the operation.