Ecommerce Operations Supervisor

Munchkin; Redlands (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life insurance

401(k) matching

Bonuses

Equity

Career growth

Job summary

Munchkin in Redlands, CA is seeking an Ecommerce Operations Supervisor to lead the outbound fulfillment team in a fast-paced DTC environment. You will direct multi-channel order processing, ensure accuracy, and drive cost and service improvements.

You’ll partner with DC leadership, build scalable processes, coach staff, and balance staffing with seasonal demand while maintaining safety and compliance across the operation.

Qualifications

• 3+ years of supervisory or lead experience in e-commerce fulfillment.
• Team leadership, mentoring, and talent development.
• Proficiency with warehouse management systems (WMS) and ecommerce shipping platforms.
• Carrier and vendor relationship management.
• Problem-solving and continuous improvement mindset.
• Performance management and KPI-driven accountability.
• Safety and compliance leadership.
• Knowledge of cGMP’s and OSHA regulations.

Responsibilities

• Lead outbound fulfillment across a fast-paced DTC environment.
• Manage volatile-volume order processing across multiple channels.
• Drive fulfillment efficiency while protecting customer experience and brand.
• Collaborate with DC leadership on schedules, accuracy, and replenishment.
• Coach and monitor team performance against KPIs.
• Plan staffing to balance productivity and deadlines, including seasonal staffing.
• Recruit and develop outbound fulfillment staff; mentor future leaders.
• Ensure safety and compliance across the operation.

Skills

Team leadership

Mentoring

KPI management

Problem solving

WMS

Carrier management

Safety compliance

Communication

Tools

WMS

Ecommerce platforms

Job description

WHY Brands Inc., a parent company of Munchkin and Curio Home Goods , focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon, and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY’s vision is to establish an expanding portfolio of innovative businesses that align with its commitment to inventive product design. With over 350+ patents under our belt, we continue to create solutions that leave our customers asking, \"How did I ever live without this?\" Recognized as #8 on America’s Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!

We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.

There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.

What You’ll Do

The Ecommerce Operations Supervisor is a hands-on operational leader responsible for directing the outbound fulfillment function and managing high-performance teams in a fast-paced, Direct-to-Consumer (DTC) environment. This role combines team leadership with operational execution to ensure consistent service levels, inventory accuracy, and cost management. Working collaboratively with DC leadership and cross-functional partners, the Ecommerce Operations Supervisor drives scalable processes that support business growth while maintaining quality and efficiency standards in omni-channel fulfillment.

How you will contribute:

• Leverage deep DTC and Ecommerce fulfillment knowledge to manage volatile-volume, fast-moving order processing across multiple sales channels
• Understand unique requirements of omni-channel operations (e.g., online retail, marketplace, direct-to-consumer) and tailor processes to support multiple fulfillment strategies
• Drive fulfillment efficiency improvements that support overall DC performance while protecting customer experience and brand reputation
• Collaborate with leadership to understand outbound schedules, paperwork accuracy, truck loading efficiency, inventory accuracy, and order replenishment activities
• Monitor, measure, and analyze individual and team performance against established KPIs; identify performance gaps and provide real-time coaching
• Ensure consistent quality and quantity expectations are met and exceeded, with focus on shipping accuracy, on-time internal performance metrics, and dock-to-delivery performance
• Manage workload assignment and scheduling to balance associate productivity, customer deadlines, and operational priorities
• Recruit, onboard, and develop a high-performing outbound fulfillment team, identifying and mentoring future leaders
• Assess and plan staffing levels based on seasonal volume forecasting and business growth objectives, balancing permanent FTE capacity with flexible temporary staffing strategies
• Maintain team engagement through clear communication, professional development opportunities, and an inclusive work environment that supports retention and accountability
• Establish scalable team structures and cross-training that enable seamless transitions during peak seasons and operational changes
• Deliver ongoing training and retraining programs that ensure associates are equipped with skills to meet or exceed productivity and quality standards for their function
• Provide guidance on proper item handling, equipment operation, safety protocols, and best practices for fulfillment execution
• Review, update, and communicate operational procedures and process improvements; ensure complete associate understanding and compliance
• Actively identify and drive process improvement opportunities within the outbound functions and across DC operations; track implementation and measure impact on throughput and efficiency
• Identify cost‑saving opportunities and present recommendations to leadership for approval and implementation
• Other duties may be assigned.

You will have:

• 3+ years of supervisory or lead experience in e-commerce fulfillment, DTC operations, or omni-channel distribution environments
• Team leadership, mentoring, and talent development
• Proficiency with warehouse management systems (WMS) and Ecommerce shipping platforms
• Carrier and vendor relationship management
• Problem‑solving and continuous improvement mindset
• Performance management and KPI‑driven accountability
• Safety and compliance leadership
• Demonstrated knowledge of good manufacturing practices (cGMP’s), OSHA regulations

As a Great Place to Work Certified company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, and life coverages, wellness benefits, generous employer‑matched 401(k) plans, bonuses, opportunities to earn equity, and much more. We focus on supporting employee development and growth.

We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company‑wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.

Munchkin welcomes and values what makes everyone unique. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.