Ecommerce Operations Analyst: Fulfillment & Analytics

Staffmark; Plano (TX); Presencial; USD 82.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k

Paid Time Off

Descripción de la vacante

Staffmark is seeking an Operations Analyst to join our Plano, TX team on-site. The role focuses on optimizing fulfillment processes, monitoring KPIs, and collaborating with supply chain, logistics, and data teams to ensure accurate, timely order delivery.

You will review documents and orders, drive process improvements, develop reporting automation, and partner with customer service to enhance the customer experience.

Formación

• Bachelor’s degree required for this role.
• 2–5 years of fulfillment or direct-to-consumer eCommerce operations.
• Experience in eCommerce, Retail, or Home Appliances is preferred.

Responsabilidades

• Review and approve documents, materials, and products for accuracy and compliance.
• Coordinate with supervisors to assess progress and implement changes.
• Run day-to-day eCommerce Fulfillment operations and monitor open orders.
• Evaluate logistics partners and surface issues to the responsible teams.
• Develop reporting automation and SOP documentation for fulfillment procedures.
• Partner with data scientists to improve reporting and KPI insights.
• Support customer service initiatives to improve the customer experience.

Conocimientos

Root cause analysis

Vendor management

Quality assurance

Educación

Bachelor’s degree

Herramientas

Excel

Word

Access

SAP

Descripción del empleo

Staffmark is seeking an Operations Analyst to join our Plano, TX team on-site. The role focuses on optimizing fulfillment processes, monitoring KPIs, and collaborating with supply chain, logistics, and data teams to ensure accurate, timely order delivery.

You will review documents and orders, drive process improvements, develop reporting automation, and partner with customer service to enhance the customer experience.