Operations Manager 3 - 16608

Transcend Solutions; Englewood Cliffs (NJ); On-site; USD 70,000 - 90,000; Part time

Job summary

A dynamic eCommerce firm is seeking an Operations Manager / eCommerce Fulfillment Specialist to oversee daily fulfillment operations and ensure timely, accurate delivery of client orders. The role involves analyzing order data, addressing logistical issues, and driving process improvements based on customer feedback. Candidates should have over 4 years of experience in eCommerce operations, familiarity with Alteryx and Tableau, and the ability to work cross-functionally to enhance operational efficiency.

Qualifications

• 4+ years relevant experience in fulfillment or eCommerce business operations.
• Experience with Alteryx & Tableau software is a strong advantage.
• High volume eCommerce order management experience preferred.

Responsibilities

• Monitor and manage daily fulfillment operations ensuring timely delivery.
• Analyze order data to detect inaccuracies and address risks.
• Partner with teams to resolve customer and logistical issues.
• Identify customer pain points and drive process improvements.
• Own volume forecasting for logistics capacity planning.
• Measure and develop key performance metrics.

Skills

Fulfillment operations management

Data analysis

Cross-functional collaboration

Process improvement

Capacity planning

Key performance metrics development

Tools

Alteryx

Tableau

Job description

Operations Manager / eCommerce Fulfillment Specialist

Responsibilities

• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of our client’s .com orders.
• Analyze order data across the business and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

Skills and Qualifications

• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred

Seniority level: Associate

Employment type: Contract

Job function: Analyst, Management, and General Business