Operations & Fulfillment Manager, eCommerce Analytics

Transcend Solutions; Englewood Cliffs (NJ); On-site; USD 70,000 - 90,000; Part time

Job summary

A dynamic eCommerce firm is seeking an Operations Manager / eCommerce Fulfillment Specialist to oversee daily fulfillment operations and ensure timely, accurate delivery of client orders. The role involves analyzing order data, addressing logistical issues, and driving process improvements based on customer feedback. Candidates should have over 4 years of experience in eCommerce operations, familiarity with Alteryx and Tableau, and the ability to work cross-functionally to enhance operational efficiency.

Qualifications

• 4+ years relevant experience in fulfillment or eCommerce business operations.
• Experience with Alteryx & Tableau software is a strong advantage.
• High volume eCommerce order management experience preferred.

Responsibilities

• Monitor and manage daily fulfillment operations ensuring timely delivery.
• Analyze order data to detect inaccuracies and address risks.
• Partner with teams to resolve customer and logistical issues.
• Identify customer pain points and drive process improvements.
• Own volume forecasting for logistics capacity planning.
• Measure and develop key performance metrics.

Skills

Fulfillment operations management

Data analysis

Cross-functional collaboration

Process improvement

Capacity planning

Key performance metrics development

Tools

Alteryx

Tableau

Job description

A dynamic eCommerce firm is seeking an Operations Manager / eCommerce Fulfillment Specialist to oversee daily fulfillment operations and ensure timely, accurate delivery of client orders. The role involves analyzing order data, addressing logistical issues, and driving process improvements based on customer feedback. Candidates should have over 4 years of experience in eCommerce operations, familiarity with Alteryx and Tableau, and the ability to work cross-functionally to enhance operational efficiency.