Ecommerce Growth & Analytics Specialist

J.W. Pepper; Exton (PA); On-site; USD 60,000 - 86,000; Full time

Job summary

J.W. Pepper is seeking an Ecommerce Merchandising & Analytics Specialist to support the day-to-day operation of our ecommerce platform in Exton, PA. You will configure website features, run merchandising campaigns, ensure quality, and monitor KPIs to drive a reliable customer experience.

The ideal candidate enjoys learning new platform capabilities, has strong attention to detail, and thrives in a fast-paced environment where accuracy and execution are critical.

Qualifications

• 3+ years of experience in ecommerce, website operations, digital merchandising, or digital analytics.
• Experience working with an ecommerce platform or content management system.
• Familiarity with configuring promotions, website content, navigation, or merchandising features within an ecommerce environment.
• Experience performing quality assurance testing for website changes and promotional launches.
• Experience in analytics platforms and analyzing data (SEMrush, Google Analytics, Google Search Console, Looker Studio, Google Tag Manager, BigQuery).
• SEO background - keyword research.
• AEO/AI background - prompts and discoverability.

Responsibilities

• Assist with administering and maintaining the ecommerce platform, including configurable website features, merchandising tools, navigation, and site settings.
• Configure, schedule, and validate promotions, discounts, and other customer-facing campaigns.
• Maintain website content, including banners, landing pages, navigation, and other merchandising updates.
• Perform quality assurance testing for website changes, promotions, content updates, and new functionality before and after production releases.
• Monitor website functionality and identify, troubleshoot, and elevate issues affecting the customer experience.
• Support cross-functional teams including Marketing, Creative and Editorial Teams by accurately executing approved website changes.
• Assist with production launch activities and monitor promotional accuracy during key sales events and seasonal campaigns.
• Create and maintain documentation for recurring website processes, platform configuration, promotional setup, and operational procedures.
• Support execution of site updates, promotions, and content changes.
• Merchandise categories and collections with appropriate linking structures to support SEO and sales data.
• Assist in optimizing on-page content to improve discoverability and conversion.
• Monitor reviews for customer feedback, escalating any customer experience issues.
• Monitor and setup funnels, user journeys and performance metrics.
• Analyze site performance data to support merchandising decisions.
• Conduct competitive research to identify trends and opportunities.
• Analyze key KPIs from Google and other analytics tools for opportunities and issues.
• Maintain GA4 tagging opportunities, requirements, and QA analytics tagging updates during release cycles.

Skills

Attention to detail

Communication skills

Multitasking

Analytical mindset

Curiosity to learn

Tools

SEMrush

Google Analytics

Google Search Console

Looker Studio

Google Tag Manager

BigQuery

Excel

Job description

J.W. Pepper is seeking an Ecommerce Merchandising & Analytics Specialist to support the day-to-day operation of our ecommerce platform in Exton, PA. You will configure website features, run merchandising campaigns, ensure quality, and monitor KPIs to drive a reliable customer experience.

The ideal candidate enjoys learning new platform capabilities, has strong attention to detail, and thrives in a fast-paced environment where accuracy and execution are critical.