Ecommerce Fulfillment Lead: Shipping & Inventory

Biltmore; Asheville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Biltmore is seeking an Ecommerce Fulfillment Lead to supervise receiving, warehousing, and shipping for our e-commerce operations. You will work closely with the Fulfillment Supervisor and Manager to train staff, support daily targets, and schedule labor to handle varying demand at our offsite Retail Warehouse.

The role requires a minimum year of retail fulfillment experience, familiarity with FedEx/UPS shipping software, strong communication, and a commitment to safe, efficient operations.

Qualifications

• High school diploma (or GED)
• Experience in upscale retail fulfillment is preferred
• Proficiency in Microsoft Office; able to learn company systems and procedures
• Strong interpersonal and communication skills; ability to convey information clearly and concisely
• Excellent organizational, planning, and time management with attention to detail
• Proactive, good judgment, problem-solving
• Represents company and Retail Fulfillment department professionally

Responsibilities

• Oversee picking, packing, and shipping of orders.
• Provide on-the-job training to fulfillment associates.
• Submit weekly purchase orders.
• Receive inventory and coordinate with Inventory Control.
• Manage shipping materials and supplies.
• Oversee order processing via FedEx, UPS, and LTL freight.
• Operate and maintain warehouse equipment for fulfillment.
• Maintain a safe working environment and report issues.
• Monitor inventory levels and discrepancies; update leadership as needed.
• Collaborate to optimize shipping layout and maximize warehouse space.

Skills

Organizational skills

Time management

Interpersonal communication

Microsoft Office basics

Education

High school diploma

Tools

FedEx shipping software

UPS shipping software

Job description

Biltmore is seeking an Ecommerce Fulfillment Lead to supervise receiving, warehousing, and shipping for our e-commerce operations. You will work closely with the Fulfillment Supervisor and Manager to train staff, support daily targets, and schedule labor to handle varying demand at our offsite Retail Warehouse.

The role requires a minimum year of retail fulfillment experience, familiarity with FedEx/UPS shipping software, strong communication, and a commitment to safe, efficient operations.