B2B Fulfillment Manager - Lead, Optimize & Deliver

Fidelity Fulfilment; Salt Lake City (UT); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

PTO

Health and dental benefits

Group life insurance

Training and development opportunities

Leadership career growth

Job summary

Fidelity Fulfilment in Salt Lake City is seeking an experienced B2B Fulfillment Manager to lead daily fulfilment operations and supervise warehouse staff. You will ensure orders are picked, packed, and shipped on time while meeting customer requirements.

You’ll coordinate with carriers, monitor performance, and drive process improvements to reduce costs and errors. A background in retail shipping and WMS/Excel is essential for success.

Qualifications

• 3+ years of warehousing/logistics/B2B fulfilment with supervisory experience.
• Solid understanding of retail shipping requirements, inventory control, and warehouse operations.
• Experience using Warehouse Management Systems (WMS) and Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Proactive, detail-oriented approach with focus on accuracy and customer service.

Responsibilities

• Lead daily B2B fulfilment activities and support warehouse staff.
• Ensure retail and wholesale orders meet packaging, labeling, and shipping requirements.
• Coordinate with carriers and internal teams to meet delivery deadlines.
• Investigate shipping errors, customer chargebacks, and inventory discrepancies.
• Monitor performance, drive process improvements, and reduce avoidable costs.
• Maintain a safe, organized, and productive working environment.

Skills

Warehouse supervision

Logistics operations

Process improvement

Attention to detail

Customer service

Tools

WMS

Microsoft Excel

EDI familiarity

Job description

Fidelity Fulfilment in Salt Lake City is seeking an experienced B2B Fulfillment Manager to lead daily fulfilment operations and supervise warehouse staff. You will ensure orders are picked, packed, and shipped on time while meeting customer requirements.

You’ll coordinate with carriers, monitor performance, and drive process improvements to reduce costs and errors. A background in retail shipping and WMS/Excel is essential for success.