Ecommerce Launch & Content Coordinator

BWM Biltmore Workforce Management; United States; Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Biltmore is seeking an Ecommerce Coordinator to drive day-to-day ecommerce operations, maintain Shopify content, support product launches, and assist with promotions and order processing. This role works closely with Marketing, Fulfillment, and guest services to ensure a seamless online guest experience and accurate product information.

The ideal candidate will have 1–2 years in ecommerce or digital merchandising, strong organizational skills, and proficiency with Shopify or Shopify Plus.

Formación

• Two- or four-year degree in marketing, business, communications, ecommerce, or related field preferred; equivalent education and experience considered.
• 1–2 years ecommerce, digital merchandising, retail, marketing, customer service, or project coordination preferred.
• Experience using ecommerce platforms or CMS to maintain product content; Shopify/Shopify Plus a plus.
• Ability to learn and follow established procedures for product data, promotions, and ecommerce ops.
• Strong organizational and time-management skills; manage multiple tasks and meet deadlines.
• Strong attention to detail and quality-control when handling customer-facing product information.

Responsabilidades

• Coordinate ecommerce projects and track deliverables and deadlines with Marketing.
• Support online product launches by gathering and entering product info, pricing, and inventory.
• Create and quality-check Shopify products, variants, descriptions, images, and collections.
• Maintain accurate product categorization and tagging for navigation and merchandising.
• Update Shopify storefront content including homepage, collections, banners, and redirects.
• Support calendar for ecommerce launches and promotions with Marketing; track dates and approvals.
• Coordinate photography requests and ensure assets are received and organized on schedule.
• Set up and test ecommerce promotions and discounts; verify details and resolve discrepancies.
• Assist with Shopify draft orders, ensure compliance and accuracy, escalate issues as needed.
• Follow wine/alcohol procedures for product setup, shipping, and age verification.
• Complete work in Shopify Plus and connected apps; document discrepancies and report outside authority decisions.
• Assist with product/inventory updates across connected systems and resolve discrepancies.
• Conduct pre- and post-launch quality checks on ecommerce updates across devices and paths.
• Assist with ecommerce reporting by compiling sales, merchandising, and website data.
• Coordinate product-review moderation and guest-service escalation per guidelines.

Conocimientos

Org & time mgmt

Communication

Attention to detail

Cross-functional collaboration

Educación

Marketing / Business / Communications / Ecommerce degree

Herramientas

Shopify/Shopify Plus

ERP / inventory systems

Excel / Microsoft Office

Descripción del empleo

Biltmore is seeking an Ecommerce Coordinator to drive day-to-day ecommerce operations, maintain Shopify content, support product launches, and assist with promotions and order processing. This role works closely with Marketing, Fulfillment, and guest services to ensure a seamless online guest experience and accurate product information.

The ideal candidate will have 1–2 years in ecommerce or digital merchandising, strong organizational skills, and proficiency with Shopify or Shopify Plus.