E‑Commerce Fulfillment Specialist (Wine & Merch)

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

Biltmore is seeking a Retail Fulfillment Associate to ensure accurate and timely shipping of E-Commerce and Direct-to-Consumer orders. The role requires proactive, detail-oriented individuals with strong fulfillment process skills for wine and merchandise.

You will deliver efficient service to off-site guests, aligning with the high level of guest satisfaction that defines our brand. Responsibilities include picking, packing, and shipping orders, adhering to SOPs, maintaining inventory, and

Qualifications

• Reliable, detail-oriented candidate with strong communication skills.
• Experience in warehouse shipping/receiving preferred (1+ year).
• Proficient with MS Office suite and shipping software.

Responsibilities

• Prepare, pick, and ship orders.
• Follow SOPs to ensure accurate and timely deliveries.
• Maintain inventory of wine and merchandise.
• Support with freight shipments and large orders.
• Receive, unload, and stock deliveries from the DC and Wine Production.
• Assist with on-hand inventory counts and communicate delays.

Skills

Interpersonal communication

Data entry

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

MS Outlook

FedEx shipping software

UPS shipping software

Job description

Biltmore is seeking a Retail Fulfillment Associate to ensure accurate and timely shipping of E-Commerce and Direct-to-Consumer orders. The role requires proactive, detail-oriented individuals with strong fulfillment process skills for wine and merchandise.

You will deliver efficient service to off-site guests, aligning with the high level of guest satisfaction that defines our brand. Responsibilities include picking, packing, and shipping orders, adhering to SOPs, maintaining inventory, and