Ecommerce Fulfillment & Customer Support Specialist

Fort McCoy Meat LLC; Fort McCoy (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Fort McCoy Ranch is seeking a dedicated order fulfillment associate to pick, pack, ice, label, and ship customer orders. You will be the voice customers hear on phone and see in emails and social messages, shaping their satisfaction with every shipment.

You’ll work with the Ecommerce Manager, handle inquiries, learn products and processes, navigate Shopify, maintain inventory, and keep the workspace organized for smooth operations.

Qualifications

• Customer-focused role requiring clear, friendly communication.
• Ability to stay calm and professional under pressure.

Responsibilities

• Pick, pack, ice, label, and ship customer orders carefully and thoughtfully.
• Communicate proactively with the Ecommerce Manager on order status and issues.
• Answer the company phone and talk directly with customers about their orders.
• Respond to customer emails and social media messages.
• Maintain inventory and keep workspace organized for smooth operations.
• Learn products, processes, and order flow to handle day-to-day questions quickly.

Skills

Customer service

Communication

Attention to detail

Shopify

Inventory basics

Troubleshooting

Tools

Shopify

Internal tools

Job description

Fort McCoy Ranch is seeking a dedicated order fulfillment associate to pick, pack, ice, label, and ship customer orders. You will be the voice customers hear on phone and see in emails and social messages, shaping their satisfaction with every shipment.

You’ll work with the Ecommerce Manager, handle inquiries, learn products and processes, navigate Shopify, maintain inventory, and keep the workspace organized for smooth operations.