Ecommerce Customer Service Specialist In-Person

Lehmans Hardware; Dalton (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid orientation

Training

Paid holidays

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Job summary

Lehmans is seeking an Ecommerce Customer Service Representative to provide direct inbound support by phone and email across our ecommerce channels. This in-person, full-time role involves coordinating with the CS team, warehouse, and buyers to ensure accurate orders, tracking, and returns, while maintaining a professional, empathetic customer approach.

The position values strong communication and basic computer skills, with opportunities for paid orientation, training, and a comprehensive

Qualifications

• Education: High school diploma or equivalent (required)
• Experience: At least 1 year of customer service experience (preferred)
• Technology: Basic computer knowledge (preferred)
• Communication: Good written and verbal communication skills

Responsibilities

• Provide direct inbound customer service by phone and email for ecommerce consumers.
• Respond to customer questions, comments, and concerns, and assist customers in placing orders.
• Convey a professional and helpful image, with an attitude of thankfulness and empathy toward every customer.
• Work with the Customer Service team, warehouse personnel, and buyers to provide top-notch customer service from the front end to the back end.
• Support order listing accuracy, order placement, order tracking, and the processing of order returns.
• Suggest process improvements that support service quality and efficiency.
• Learn the online marketplace structures and ordering system in place.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Lehmans is seeking an Ecommerce Customer Service Representative to provide direct inbound support by phone and email across our ecommerce channels. This in-person, full-time role involves coordinating with the CS team, warehouse, and buyers to ensure accurate orders, tracking, and returns, while maintaining a professional, empathetic customer approach.

The position values strong communication and basic computer skills, with opportunities for paid orientation, training, and a comprehensive