E-Commerce Customer Service

Unclaimed Baggage; Scottsboro (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Unclaimed Baggage in Scottsboro, AL seeks a Customer Support specialist to handle online sales inquiries across channels. You will respond promptly, manage shipping and returns, and maintain a lean, organized workspace with excellent communication skills.

The role requires independent work and strong MS Office proficiency. The position emphasizes timely case closure, high-quality customer interactions, and ongoing effort to improve feedback scores across all online platforms.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Word and Excel.
• Able to work independently and manage tasks.
• Good team player with strong interpersonal skills.
• Analytical thinker with problem-solving ability.

Responsibilities

• Provide Customer Support for all online sales channels.
• Respond quickly and in a timely manner to customer questions and concerns.
• Process shipping and returns on all sales channels in a timely manner.
• Maintain and increase customer feedback scores on all sales channels.
• Respond quickly to cases opened on current sales channels.
• Maintain an efficient LEAN workspace and orderly files.
• Work overtime as needed to maintain product flow and online sales.
• Demonstrate excellent verbal and written communication.

Skills

Team player

Interpersonal skills

Analytical thinking

Problem solving

Decision making

Time management

MS Office (Word, Excel, Outlook)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BASIC FUNCTION: Provide Customer Support for all online sales channels.

GENERAL RESPONSIBILITIES:

Provide Customer Support for all online sales channels. Respond quickly and in a timely manner to our eCommerce customers questions and concerns.

Process shipping and returns on all sales channels in a timely manner .

Maintain and increase our current Customer Feedback scores on all sales channels

Respond quickly and in a timely manner to all cases opened on current sales channels

Maintain an efficient workspace and adhere to all standard operating procedures for all product encountered

Empty trash as needed and maintain a LEAN organized and clean work area

Work overtime as needed to maintain efficient product flow, online sales, and levels of product

Excellent verbal and written communication skills. Proficient in Word and Excel

Keep necessary paperwork and files required for any related product

Must be able to work independently

Other duties as assigned by management

PHYSICAL REQUIREMENTS:

Be able to stand or sit for extended lengths of time

Must be able to work on computer for extended periods of time

Must be able to lift light to heavily weighted items regularly

SKILLS & SPECIFICATIONS:

Good team player

Excellent interpersonal skills

Analytical and problem-solving skills

Decision-making ability and a sense of responsibility

Able to prioritize, manage time and orchestrate multiple tasks

Proficient Microsoft office computer skills, including: Word, Excel and Outlook