Ecommerce Sales & Customer Experience Specialist

Johnson Health Tech Companies; Torrance (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

AD&D coverage

401(k) plan

PTO

FSA/HSA options

Employee discounts

Wellness programs

Employee assistance

Job summary

Johnson Health Tech Companies is seeking an Ecommerce Sales & Customer Experience Representative to manage day-to-day e-commerce sales, operations, and logistics. The role involves selling via chat and phone, coordinating fulfillment, and delivering outstanding customer service.

The ideal candidate has at least 2 years in e-commerce sales, retail experience, and familiarity with logistics for order fulfillment. This position emphasizes strong communication and customer engagement.

Qualifications

• High School degree or equivalent required.
• Advanced degree or certification preferred.
• Minimum of 2 years work experience navigating e-commerce sales environments.
• Experience in retail sales and logistics for fulfillment.
• Experience with comparison shopping, negotiating, quoting, and closing deals.

Responsibilities

• Drive ecommerce sales via chat, phone, and leads follow up.
• Provide exceptional customer service during the shopping and fulfillment process.
• Demonstrate excellent communication skills with customers and internal teams.
• Deliver industry-leading customer experience with strong product reviews.
• Collaborate with logistics to reduce delivery times and choose best methods.

Skills

E-commerce sales

Retail sales

Logistics

Communication

Customer service

Education

High School degree or equivalent

Advanced degree or certification

Job description

Johnson Health Tech Companies is seeking an Ecommerce Sales & Customer Experience Representative to manage day-to-day e-commerce sales, operations, and logistics. The role involves selling via chat and phone, coordinating fulfillment, and delivering outstanding customer service.

The ideal candidate has at least 2 years in e-commerce sales, retail experience, and familiarity with logistics for order fulfillment. This position emphasizes strong communication and customer engagement.