Online Customer Service Representative

Ottawa; New York (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Flexible work hours

Ongoing training and development opportunities

Job summary

A dynamic company in New York is seeking an Online Customer Service Representative to support customers through digital channels. The role demands excellent communication skills, the ability to troubleshoot issues, and a strong customer-first mindset. With opportunities for ongoing training and a flexible work environment, this position aims to ensure customer satisfaction while upholding brand standards. If you thrive in fast-paced settings and have a passion for service, apply now!

Qualifications

• Previous customer service experience (online or in-person) is a plus.
• Proficiency with computers and online communication tools.
• Patience and empathy in customer interactions.

Responsibilities

• Respond to customer inquiries via various online platforms.
• Troubleshoot customer issues and escalate complex cases.
• Maintain records of customer interactions in the CRM system.
• Follow up with customers to ensure issues are resolved.

Skills

Excellent written communication skills

Ability to multitask

Customer-first mindset

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM systems

Job description

About the job Online Customer Service Representative

We are seeking a detail-oriented and customer-focused Online Customer Service Representative to join our team. In this role, you will support customers through digital channels, including email, live chat, social media, and messaging platforms while providing prompt, accurate, and friendly assistance. You will act as the first point of contact for inquiries, helping customers resolve issues, process requests, and navigate our products or services.

Key Responsibilities

Respond to customer inquiries via email, live chat, social media, and other online platforms.

Provide accurate information about products, services, policies, and procedures.

Troubleshoot customer issues and escalate complex cases to appropriate departments.

Process orders, returns, refunds, or account updates as needed.

Maintain detailed and accurate records of customer interactions in the CRM system.

Monitor online channels for customer concerns and respond in a timely and professional manner.

Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Identify recurring problems, provide feedback to the team, and recommend improvements.

Uphold company brand voice and service standards in every interaction.

Qualifications

High school diploma or equivalent; associate or bachelor's degree preferred.

Previous customer service experience (online or in-person) is a plus.

Excellent written communication skills with strong grammar and clarity.

Ability to multitask, manage time, and work independently in a remote environment.

Proficiency with computers, typing, and common online communication tools.

Experience with CRM systems is an advantage.

Patience, empathy, and a customer-first mindset.

We Offer:

• Competitive salary and benefits package
• Opportunity for growth and advancement within the company
• A supportive and collaborative work environment
• Flexible work hours and the ability to work remotely
• Ongoing training and development opportunities

If you are passionate about providing exceptional customer service and thrive in a fast-paced, online environment, we want to hear from you! Apply now to join our dynamic team as an Online Customer Service Representative.