Ecommerce Coordinator

The Watches of Switzerland Group; Florida; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

The Watches of Switzerland Group seeks an E-commerce Coordinator to manage online order processing and resolve customer inquiries in coordination with internal teams. This role supports showroom hours, including evenings and weekends, to deliver a premium luxury shopping experience.

Experience with SAP and a background in luxury retail are highly valued as we serve clients across the US market. Training and growth opportunities are provided.

Qualifications

• Minimum two-year college degree in Business or relevant field.
• Strong problem-solving and organization skills.
• Excellent written and verbal communication skills.
• Excellent computer skills including Microsoft Office.
• Ability to work retail operational hours, some remote work may be required.
• Luxury watch/jewelry brand knowledge preferred.
• Experience with SAP and SAPC preferred.

Responsibilities

• Process ecommerce orders promptly and accurately.
• Resolve customer queries by providing information or escalating to the appropriate team for resolution.

Skills

Problem-solving

Organization

Communication

MS Office

Customer service

E-commerce

Luxury retail experience

Education

Two-year degree in Business or related field

Tools

SAP

Job description

Job Purpose

At the Watches of Switzerland Group, E-Commerce Coordinator is responsible for processing ecommerce orders in a timely manner. The ecommerce coordinator delivers prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Minimum Two-year college degree in Business or relevant field experience.
• Strong problem-solving and organization skills.
• Excellent written and verbal communication skills.
• Excellent computer skills including Microsoft office.
• Ability to work retail operational hours, some remote work may be required.
• Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
• Experience with SAP and SAPC is preferred.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.