eClinicalWorks (eCW) Analyst

chcb; Buffalo (NY); On-site; USD 61,000 - 70,000; Full time

Job summary

chcb is seeking an eClinicalWorks Analyst to support the implementation, configuration, optimization, and ongoing maintenance of the eCW EHR and Practice Management system in a healthcare environment.

You will collaborate with clinical, administrative, and IT teams to improve workflows, ensure HIPAA compliance, support Healow and eCW Messenger modules, deliver end-user training, and coordinate with vendors and reporting tools.

Qualifications

• 2+ years' experience with eClinicalWorks EHR in healthcare.
• Experience configuring Healow app ecosystem.
• Experience with eCW cloud migration projects.
• Strong knowledge of clinical workflows across multiple settings.
• Ability to create training materials and lead sessions.
• Familiarity with clinical terminology and quality programs.
• Proficiency with eCW reporting and SQL/data extraction.
• eCW certification or equivalent training.
• Authorized to work in the United States full-time without sponsorship.

Responsibilities

• Configure, maintain, and troubleshoot eCW EHR and PM systems.
• Analyze workflows to optimize eCW usage across departments.
• Provide support for templates, order sets, and docs in eCW.
• Design customized eCW solutions after needs assessments.
• Customize templates, forms, and reports in eCW.
• Collaborate with clinical, admin, IT to ensure compliance.
• Support upgrades, patches, testing, and training initiatives.
• Assist rollout of new eCW modules including Healow and Messenger.
• Create training materials and conduct sessions.
• Analyze data for reporting and quality improvement using eCW or third-party tools.
• Troubleshoot issues and provide end-user support.
• Coordinate with vendors and labs/billing systems.
• Maintain HIPAA compliance and other standards.
• Train new staff and develop SOPs.
• Perform other duties as assigned.

Skills

eCW EHR configuration

Workflow optimization

Training & SOP development

Communication & problem solving

HIPAA compliance knowledge

Education

Bachelor's degree in Health Information Technology or related field

Tools

Healow App ecosystem

SQL / data extraction tools

EHR reporting modules

Job description

Job Summary:

The eClinicalWorks Analyst is responsible for supporting the implementation, configuration, optimization, and ongoing maintenance of the eClinicalWorks (eCW) Electronic Health Record (EHR) and Practice Management system. This role collaborates closely with clinical, administrative, and IT teams to maintain system integrity, improve workflows, and ensure compliance with healthcare regulations.

Responsibilities

• Configure, maintain, and troubleshoot eClinicalWorks EHR and PM systems.
• Analyze clinical and operational workflows to optimize use of eCW across departments.
• Provide support for clinical workflows, templates, order sets, and documentation tools with eCW.
• Conduct needs assessments with end-users and design customized solutions within the eCW platform.
• Customize templates, forms, and reports within eCW based on provider and organizational needs.
• Collaborate with clinical, administrative, and IT teams to ensure eCW supports patient care and compliance.
• Support system upgrades, patches, testing, and training initiatives.
• Assist in the rollout of new eCW modules and updates including Healow and eCW Messenger.
• Create and maintain training materials and conduct training sessions for providers and staff.
• Analyze data for reporting and quality improvement initiatives using eCW reports or third‑party analytics tools.
• Troubleshoot issues and provide technical support to end users.
• Coordinate with vendors and third‑party tools integrated with eCW (e.g., labs, billing systems).
• Maintain compliance with healthcare regulations such as HIPAA, HRSA, and other standards.
• Train new staff and develop user documentation and Standard Operating Procedures (SOPs).
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Health Information Technology, Health Informatics, or a related field (or equivalent work experience).
• 2+ years of experience working with eClinicalWorks EHR in a healthcare environment.
• Proven expertise in configuring and managing the eCW Healow App ecosystem.
• Experience executing or supporting complex eCW cloud migration projects.
• Strong knowledge of clinical workflows in primary care, behavioral health, and dental settings.
• Proven ability to create training materials and lead training sessions for staff.
• Strong understanding of clinical workflows, medical terminology, and quality programs.
• Proficiency with eCW reporting modules and SQL or data extraction tools.
• Excellent communication, problem‑solving, and organizational skills.
• Certification in eClinicalWorks or other relevant EHR training programs.
• Applicants must be currently authorized to work in the United States on a full‑time basis without the need for employer visa sponsorship.

Compensation

$60,500 - $70,000