EHR & eCW Optimization Analyst

Community Health Center of Buffalo Inc.; Buffalo (NY); On-site; USD 60,500 - 70,000; Full time

Job summary

Community Health Center of Buffalo Inc. is seeking an experienced eClinicalWorks Analyst to support the implementation, configuration, optimization, and maintenance of the eCW EHR/PM systems in a busy healthcare environment.

You will collaborate with clinical, administrative, and IT teams to optimize workflows, ensure HIPAA compliance, and deliver training while supporting Healow and related modules. A 2+ year track record with eCW is expected, along with strong SQL reporting skills.

Qualifications

• Bachelor's degree in Health Information Technology, Health Informatics, or a related field (or equivalent work experience).
• 2+ years of experience working with eClinicalWorks EHR in a healthcare environment.
• Proven expertise in configuring and managing the eCW Healow App ecosystem.
• Experience executing or supporting complex eCW cloud migration projects.
• Strong knowledge of clinical workflows in primary care, behavioral health, and dental settings.
• Proven ability to create training materials and lead training sessions for staff.
• Strong understanding of clinical workflows, medical terminology, and quality programs.
• Proficiency with eCW reporting modules and SQL or data extraction tools.
• Excellent communication, problem-solving, and organizational skills.
• Certification in eClinicalWorks or other relevant EHR training programs.

Responsibilities

• Configure, maintain, and troubleshoot eClinicalWorks EHR and PM systems.
• Analyze clinical and operational workflows to optimize use of eCW across departments.
• Provide support for clinical workflows, templates, order sets, and documentation tools with eCW.
• Conduct needs assessments with end-users and design customized solutions within the eCW platform.
• Customize templates, forms, and reports within eCW based on provider and organizational needs.
• Collaborate with clinical, administrative, and IT teams to ensure eCW supports patient care and compliance.
• Support system upgrades, patches, testing, and training initiatives.
• Assist in the rollout of new eCW modules and updates including Healow and eCW Messenger.
• Create and maintain training materials and conduct training sessions for providers and staff.
• Analyze data for reporting and quality improvement initiatives using eCW reports or third-party analytics tools.
• Troubleshoot issues and provide technical support to end users.
• Coordinate with vendors and third-party tools integrated with eCW (e.g., labs, billing systems).
• Maintain compliance with healthcare regulations such as HIPAA, HRSA, and other standards.
• Train new staff and develop user documentation and SOPs.
• Perform other duties as assigned.

Skills

eCW EHR

Healow ecosystem

SQL reporting

Training staff

HIPAA/compliance

Vendor coordination

Cloud migrations

Education

Bachelor's degree in Health Information Technology/Health Informatics

Tools

SQL

Job description

Community Health Center of Buffalo Inc. is seeking an experienced eClinicalWorks Analyst to support the implementation, configuration, optimization, and maintenance of the eCW EHR/PM systems in a busy healthcare environment.

You will collaborate with clinical, administrative, and IT teams to optimize workflows, ensure HIPAA compliance, and deliver training while supporting Healow and related modules. A 2+ year track record with eCW is expected, along with strong SQL reporting skills.